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Member postings for Beth Ashby Moderator

Here is a list of all the postings Beth Ashby Moderator has made in our forums. Click on a thread name to jump to the thread.

Thread: Magazine viewer
21/06/2017 14:09:22

They've just tested it on Android 4.0 and 5, Samsung and Goggle device and it seems to have worked for them, so wondered if it is a specific magazine that you tried to view on that may be causing the problem?

Beth

Thread: The thread for your subscriber questions and queries **please do not start a new thread**
21/06/2017 13:39:00

Hi Malcolm,

Would you mind PM-ing me your address? Then I will be able to look into it for you.

Thanks

Beth

Thread: Magazine viewer
21/06/2017 13:34:33

Thank you for the feedback, the IT guys are working on the fix again. I'll update you as soon as I hear anything.

Beth

12/06/2017 17:13:30

Hi all,

I have just had word that this is now fixed!

It's been tested on Windows 7 and IE 11 up to Windows 10 and Edge, macOS 10.10 - 12 and Safari 9 - 10.1.1, iOS9, iOS10 and android devices.

When it's convenient, would you mind having a check and seeing if it's now working for you and if not, what device and platform it's not working on.

Many thanks

Beth

Thread: I uploaded a new icon picture, but nothing has changed?!
07/06/2017 12:52:10

Unmagnificent... all sorted for you!

Thread: Wrong photos
06/06/2017 16:51:07

Hi Al,

If you would like to send me the two photos through to beth.ashby@mytimemedia.com then I will have a look and see what I can do.

Beth

Thread: Magazine viewer
30/05/2017 10:15:07

Hi Paul,

I'm sorry it is taking a while but it's still being worked on, it hasn't been an easy fix, but we are still on it.

Beth

18/05/2017 09:37:19

Morning,

Just want to update you all with the progress... it seems the iOS updates are causing the problems. Our IT guy has been working to try and ensure the magazines can be viewed on all iOS updates, however when one works, the other doesn't. He is working alongside the developer of this website to get things sorted, but it could be a next week fix.

Again, thank you for your patience... we are doing all we can.

Beth

16/05/2017 15:24:08

Thank you all for your feedback, I've had a message back from our tech guy that there does seem to a problem with the HTML versions and so he is looking into a fix as we speak,

Beth

16/05/2017 11:37:25

I've just had a message back from the tech guys and they've asked if it is all issues that you cant view, or just one or two?

Thanks for your patience,

Beth

16/05/2017 10:43:37

Hi all,

I've just tried viewing from my iPad from this website in safari and it opens as a new tab and I can view the magazine. In the past, sometimes the browser used has made a huge difference to what you can see. I've sent a 'help' email to our tech guy and will get back to you when I have anything.

Beth

15/05/2017 11:30:54

Hi all,

I've been looking into all three accounts and you are all set up with the correct subscription in the back systems of this website and I am able to view the magazine as they should be on a PC screen.

Have you tried clearing the cache on your iPad? This can sometimes work miracles!

If you still have no luck, if you let me know, I will go back to the subscriptions department and see what they can do their end.

Beth

Thread: June 2017 RCM&E
11/05/2017 13:43:43

The new issue should be in shops from today Tom smiley

Thread: Missing Page 48 of June 17 issue
10/05/2017 10:53:54

Hi Karl,

Someone should be back with you today, as they stick by a two working days rule. If you haven't heard anything by the end of the day today, it could be worth dropping them a call (0344 243 9023)

Beth

09/05/2017 14:26:26

Hi Christopher,

It's being uploaded as we speak to the various platforms but does take a while. I've just checked it on here and I can see page 48 as it should be. So it could be worth signing in and out and then check again.

Beth

06/05/2017 08:21:59

Hi Karl,

I've just emailed my colleague who uploads the digital issues and asked her if she could reupload this issue, as it sounds like this page has just gone astray. However I don't think she monitors her emails at the weekend, so I think it'll be a Monday fix! Thank you very much for letting us know about this though!

If you've emailed help@rcme you should get a reply within two working days. If you do have any more problems, do let me know and I'll see how I can help. And I'll keep you updated re-page 48.

Beth

Thread: The thread for your subscriber questions and queries **please do not start a new thread**
05/05/2017 10:04:48

Hi Pete,

You can either call 0344 243 9023 or email help@rcme.secureorder.co.uk. Whichever is easiest for you!

Beth

02/05/2017 09:56:20

Hi Pete,

The irons arrived with our supplier on Friday, so we are expecting to receive them in our warehouse this week and then we will send them out straight away, so I would expect that it will be with you end of next week. Sorry for the delay, their ship took a little longer to sail over than expected!

Beth

Thread: **NEW POLL** How many plan-built models have you made or started in the last year?
25/04/2017 15:46:27

If your building from plans, that's all we were looking for! smiley

25/04/2017 13:09:54

The poll is just looking at purely building, taking a plan, be it from a magazine or of your own design and then building a plane from there. Not building a model from a kit, or assembling an ARTF.

Hope that makes sense!

Edited By Beth Ashby Moderator on 25/04/2017 15:46:43

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