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hobbyking - big changes

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Donald Fry06/01/2017 17:45:43
1281 forum posts
27 photos

I think you can say the site is worse than it was. It is more prescriptive, and why, o why do I wish to be offered items from Australia or Russia, or even their "big" idea of orders from mutiple warehouses at the same time for multiple post charges. A fool designed it, with an idiot team of second rate techies executing the ruin. It is a marketing disaster.

And an internet only jestocracy. Pity the stuff the sell is pretty good, but the y are a pain to deal with.

cymaz06/01/2017 17:49:57
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6196 forum posts
800 photos

Puffin models did free shipping one recent order. So it worked out cheaper than HK...

Erfolg06/01/2017 17:51:27
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10121 forum posts
897 photos

Donald fair enough, I do not disagree at all at the confusion with respect to the postal charges. On reflection I was caught out on my Dutch purchase, and one item from England. Yep, you are correct.

iqon06/01/2017 18:14:51
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1085 forum posts
231 photos

Plus points - they now have got their act together and delivery is quick.

negative - Its different and frustrating at times

still worth the effort of taking longer to find the items you want

Yes it can be improved. But I would not hesitate to purchase from them

Dave Bran07/01/2017 12:44:38
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1576 forum posts
5 photos

Worth the effort? Try to get a 250 Flybarless Head or 250 FBL head or any normal search engine variants (from ANY warehouse) and see what it offers!

I'm not only hesitating, I'm def not bothering to TRY searching any longer.


Bob Burton07/01/2017 14:12:58
134 forum posts
Posted by Dave Bran on 07/01/2017 12:44:38:

Worth the effort? Try to get a 250 Flybarless Head or 250 FBL head or any normal search engine variants (from ANY warehouse) and see what it offers!

I'm not only hesitating, I'm def not bothering to TRY searching any longer.

How about doing a Google search ?

Put this into Google: 250 Flybarless Head site:hobbyking.*

Denis Watkins07/01/2017 15:58:38
1034 forum posts
45 photos

https://hobbyking.com/en_us/helicopters/flybarless-components/rotor-head.html

Denis Watkins07/01/2017 16:00:57
1034 forum posts
45 photos

https://hobbyking.com/en_us/flybarless-rotor-head-assembly-trex-250-hk250.html

Out of Stock am afraid

onetenor07/01/2017 16:15:02
774 forum posts

Try Gear Best Just Google Gear Best

Erfolg11/01/2017 21:06:30
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10121 forum posts
897 photos

I think there are still glitches with the system for ordering. In this case specifically postal charges.

I have just made an order of three items, all from Hong Kong. Yet the postal charges through up a £1.16 (approx) postal charge from the Netherlands, in addition to the Hong Kong charge.

I verified all the items were from Hong Kong. Tried reloading the items, the charge kept reappearing.

The total order is only for approx £17, it costs me over £5 to go to the nearest LMS, plus the cost of the items is approx *2. So it is a price that is worth paying. Yet annoying all the same. When I get the order it may become apparent as to why the additional Netherland postal charge.

.

Gordon Tarling12/01/2017 12:57:28
127 forum posts
3 photos
Posted by Dave Bran on 07/01/2017 12:44:38:

Worth the effort? Try to get a 250 Flybarless Head or 250 FBL head or any normal search engine variants (from ANY warehouse) and see what it offers!

I'm not only hesitating, I'm def not bothering to TRY searching any longer.

Try here - **LINK** I've bought quite a few bits and pieces from this shop - good quality parts, good service and reasonable delivery costs.

Erfolg12/01/2017 16:14:04
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10121 forum posts
897 photos

It does appear that the items I have ordered are being dispatched from two different locations. This is inspite of confirming that all were from the Hong Kong site, in addition I did reload the page twice.

I have confirmation that the order is split, in that there are two order reference number sequences.

It does seem there are a few issues still to be ironed out.

Donald Fry12/01/2017 21:07:14
1281 forum posts
27 photos

Erfolg, I had the same issue. I had a long and robust argument with them. Their system can't be wrong. Have a nice day, we sympathise and hear what you are trying to say. Is there anything else.

The secret is I believe, when you get to post stage, if the mention 2 post charges, don't order. It may be good to get a screen shot to confirm what you say.

But I think the damage they have done to their system is deeper that what we see from the customers side

Erfolg12/01/2017 22:15:20
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10121 forum posts
897 photos

Donald

I did suspect that there was and remains a problem with the HK ordering module. Although i guessed or perhaps knew, that the issue was there and real, as I could see that two postal charges were being made, in this instant it was convenient just to accept the additional costs is approx £1.

The problem will eventually show up in an imbalance between what is being taken in payments and the value of the profit on the Dutch warehouse. As I am pretty sure that the payment taken for the Dutch warehouse item, was not the Dutch price, it was the Hong Kong price. In this instance just a few pennies.

I expect that this issue has occurred a number of times. How many have complained is another matter. I could not be bothered. If the differences were greater I probably will be.

Again if i were HK management i would be very concerned, primarily in that this could be one of a number of issues, when the issues become apparent, they could be very costly to HK. They may not actually be making a profit, or holding and ordering the stock necessary for successful trading.

All of which suggests that not only was the programming poor, it seems to remain poor. The error checking seems to equally poor. Swapping sites just seems one of the tests to undertake. I wonder if some of the invalid entries have been properly checked, and that the values expected are actually replicated and so on.

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