robert chamberlain Posted November 8, 2018 Share Posted November 8, 2018 Hello,--I just mailed in my renewal with a Visa payment for RCM&E. On the top and back part of the renewal paper , where it says "3 easy ways to renew or upgrade", the post address ends in Northampton NN47BF. Being a Yank, I thought that last part identified the city and country. The post office took a wild guess and filled in "England". Now while looking at the front side of said paper, it does indeed say " UK: 0344 243 9023" which I failed to put in the address. Do you think it will ever get to you? Before I finish bothering you, I really would like clarification on the phone # I need if I ever need to call. One of the numbers is in parenthesis. Do I use or skip it? Thank you, Robert Chamberlain Edited By Pete B - Moderator on 08/11/2018 08:29:26 Quote Link to comment Share on other sites More sharing options...
Pete B Posted November 8, 2018 Share Posted November 8, 2018 Hi Robert, That address will certainly find the Subs Dept - it's the town and our equivalent of your zip code. The long number is not needed in the address - it is the telephone number. If you need to call from the US, you'll dial 011 44 344 243 9023 ( which leaves out the first 0). Pete ps I've removed your email address to prevent forum bots picking it up... Edited By Pete B - Moderator on 08/11/2018 08:36:55 Quote Link to comment Share on other sites More sharing options...
Christopher Long 1 Posted November 21, 2018 Share Posted November 21, 2018 Hi, The print edition of December RCM&E has arrived in post (great), but the digital version (which is usually available on Pocketmags before the print copy arrives) is missing. Please can you get this sorted ASAP? I do subscribe to get both versions. Thanks Chris PS. I have also contacted Pocketmags - but they are usually slow to reply if they bother at all!! Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted November 21, 2018 Share Posted November 21, 2018 Hi Christopher, I'm not sure why it's not available on pocketmags as I loaded it last week! I'll get onto them now and see what's going on. Beth Quote Link to comment Share on other sites More sharing options...
Christopher Long 1 Posted November 21, 2018 Share Posted November 21, 2018 Thanks Beth. Quote Link to comment Share on other sites More sharing options...
Thomas Gooderham Posted January 10, 2019 Share Posted January 10, 2019 How long does it take to get the subscription gift? Two months now! and still nothing? Any ideas as to when I should start shouting? Quote Link to comment Share on other sites More sharing options...
onetenor Posted January 11, 2019 Share Posted January 11, 2019 Subs gift is only for NEW subscribers. Saves you bothering Beth XXX Quote Link to comment Share on other sites More sharing options...
Thomas Gooderham Posted January 11, 2019 Share Posted January 11, 2019 Posted by Thomas Gooderham on 10/01/2019 23:18:26: How long does it take to get the subscription gift? Two months now! and still nothing? Any ideas as to when I should start shouting? By the way - To confirm I am a new subscriber!! Anyone wish to answer this?? Quote Link to comment Share on other sites More sharing options...
PatMc Posted March 4, 2019 Share Posted March 4, 2019 I tried to subscribe via this site a few minutes ago entering the promo ref RCME0319P but received the message : "Your Coupon “rcme0319p” couldn't be accepted. Reason: Voucher invalid! " The mag states that the offer is open until 15th March. Can anyone (Beth ?) remedy this so that I can subscribe & qualify for the free gift please? Or does this message mean that the free gift stock is exhausted ? Quote Link to comment Share on other sites More sharing options...
PatMc Posted March 5, 2019 Share Posted March 5, 2019 Bump Quote Link to comment Share on other sites More sharing options...
Tim Flyer Posted March 19, 2019 Share Posted March 19, 2019 How do I contact the subscription department please? I have subscribed for a number of years for a mailed RCM&E magazine copy in the uk, and I am still unable to access any online “ subscribers content “ as I do not have a 10 digit subscriber number . I have continuous automatic annual subscription . The only number I have is 5 digit and has never worked! Quote Link to comment Share on other sites More sharing options...
Pete B Posted March 19, 2019 Share Posted March 19, 2019 Contact numbers etc are available on the Subs FAQ page, Tim. I've just checked your member page and indeed it is only a 5 digit number. Beth looks into this page frequently so I'm sure she will be able to assist Pete Quote Link to comment Share on other sites More sharing options...
Tim Flyer Posted March 19, 2019 Share Posted March 19, 2019 Thanks Pete . I’m not sure if I need to buy a different type of subscription but I thought the mail subscription should cover the “subscriber” content. I do like having the paper magazine however rather than “on line download”. Anyway thanks again I do like the magazine and am very pleased it’s still going strong 😊 Quote Link to comment Share on other sites More sharing options...
Tim Flyer Posted March 19, 2019 Share Posted March 19, 2019 All sorted now Thank You. Quote Link to comment Share on other sites More sharing options...
Derek Stevenson Posted March 19, 2019 Share Posted March 19, 2019 Tim Flyer I'm a bit like you and like a good old fashion paper copy. Couple of years ago I changed to digital only, really didn't like it, when the year was up I went back to paper copy. I don't store the paper copies as I though I could get them online. Last week I went to look for an article in the archive to find out as I have a paper copy order I can no longer get into them. Think that's a bit tight after having a yearly subscription for some years. Should have kept the old copies but didn't realise the change would come. Quote Link to comment Share on other sites More sharing options...
Tim Flyer Posted March 19, 2019 Share Posted March 19, 2019 Agreed Derek. There’s definitely something nice about the mag coming through the door and always having easy physical access to it . I still like buying reference books for the Very same reason much easier to go back to . Happy Flying. Tim 😊 Quote Link to comment Share on other sites More sharing options...
Julian Murch Posted April 26, 2019 Share Posted April 26, 2019 I took out a subscription to RCM&E in February this year. Have to confess the offer of a free heat iron was the main reason for this. I received a letter in confirmation dated 28th February informing me that this would start 12th April. It also said that if there was a free gift (there was) I would receive that within 28 days of the offer close date. That date was 15th March. Having not received anything I phoned just before Easter to ask why. I was told that gifts were sent out 28 days after the first issue. I pointed out that this is not what was stated in the letter. The person I spoke to only kept repeating this and did not seem to understand what I was saying. However he promised to enquire as to the progress and get back to me next day on my mobile number. Having heard nothing I contacted My Time again on Wednesday this week and spoke to a supervisor. Explained it all again and was this time told that they had run out of the product. I asked when there would be a delivery but no information was available. Again I was promised that the person I was speaking to would find out and get back to me either that day or the next day. Again I have heard nothing. Can someone advise me what I should do now ? Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted April 26, 2019 Share Posted April 26, 2019 I’ll make sure Beth sees this Julian, she’ll be able to rectify matters for you. Quote Link to comment Share on other sites More sharing options...
Former Member Posted April 26, 2019 Share Posted April 26, 2019 [This posting has been removed] Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted April 29, 2019 Share Posted April 29, 2019 Hi Julian, I'm sorry that you haven't received a solid answer yet. I've asked one of the managers at the subscriptions bureau to look into this for you and they will be in touch today. Beth Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted April 29, 2019 Share Posted April 29, 2019 Posted by Mark Wilson 7 on 26/04/2019 10:43:55: If I buy a short term, digital/Print subscription, where is the digital part stored for viewing in the future when the subscription runs out? Hi Mark, You can view the digital issues on either pocket mags or here on the website, however you'd need a current subscription to view them as there is no option to save or download. Beth Quote Link to comment Share on other sites More sharing options...
Julian Murch Posted April 30, 2019 Share Posted April 30, 2019 Disappointed though not entirely surprised, but now getting hacked off. Still heard nothing despite 3 times being promised that someone would get back to me. Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted April 30, 2019 Share Posted April 30, 2019 Hi Julian, I've send you a PM and chased the subscriptions department again for you. Will keep you updated as I am. Beth Quote Link to comment Share on other sites More sharing options...
Julian Murch Posted May 2, 2019 Share Posted May 2, 2019 Is there anybody there?? Quote Link to comment Share on other sites More sharing options...
Eric Van Norman Posted May 2, 2019 Share Posted May 2, 2019 Hello Beth, I’m just checking on your statement that we need to have a current subscription to see issues we got during our subscription. I believe you we’re saying above that once our subscription ends, we lose access. All my other mags don’t do that (unless the magazine goes under). I can see past subscription issues or bought single issue on Pocket Mag. So I would believe that old subscription RCME issues would be available. One thing, and maybe you meant this, is that no subscription prevents me from accessing the back issue library. The reason I get a subscription through RCME instead of Pocket Mag is because I get access to all back issues in the library (while the sub is active). I hope the the above is correct. Quote Link to comment Share on other sites More sharing options...
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