PaulH Posted July 22, 2014 Share Posted July 22, 2014 David Ashby, if you read this could you get someone to chase subscriptions please. As of today I still haven't received my August issue. That's 20 days after the UK subscribers got theirs. In Australia we pay quite a hefty postage premium for airmail delivery. I've emailed them six days ago and apart from the automated reply acknowledging receipt, have had no response whatsoever. That's rather rude and an awfully poor customer relationship. Thank you, Paul. Edited By David Ashby - RCME on 22/07/2014 10:16:59 Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted July 22, 2014 Share Posted July 22, 2014 Hi Paul, I will of course but would you mind kindly just emailling me your details - name, address and subs number so I can take it straight to the manager I speak to there. Thanks, David. Quote Link to comment Share on other sites More sharing options...
Olly P Posted July 22, 2014 Share Posted July 22, 2014 Posted by malcolm woodcock 1 on 18/07/2014 11:37:16: Your lucky Olly, Royal Fail lost a whole bagful of letters from our Housing Association, telling us when the engineer would be coming around for the annual boiler inspection. I and many others, were not in when they came around. I do wonder what else was 'undeliverable' Not sure how something that fits through the letterbox is un able to be delivered.... Quote Link to comment Share on other sites More sharing options...
Nick Burroughs Posted July 23, 2014 Share Posted July 23, 2014 Renewed my subscription at the cheaper rate. Current issue of mag arrived here in Spain yesterday. No improvement in service and no apologies either. Can somebody tell me why the deliveries have been late. All I have had from MTM is an email telling me that overseas deliveries may take longer! Great but This did not seem to be a problem earlier in the year. Can somebody tell me 1) what has changed, 2)The date of posting in relation to tyhe date of publication, 3) when will it be fixed? Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted July 25, 2014 Share Posted July 25, 2014 A bit of news Nick, it transpires that the delivery agent, Air Business have been suffering problems with their Spanish service partner which has impacted not only us, but other publishers as well. On this basis, Air Business changed their suppliers at the beginning of July. They are confident that this will improve the delivery times, although in your instance it is a little too early to tell. Let's see if matters improve next time, thanks for your continued forbearance. Quote Link to comment Share on other sites More sharing options...
PaulH Posted July 25, 2014 Share Posted July 25, 2014 Hi David, I think Air Business are suffering problems with their suppliers, full stop. My copy has still not arrived and like Nick I have finally had a response from Alexis in subscriptions, saying just the same as the reply to Nick. Maybe it's time to find an alternative to Air Business. Paul. Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted July 25, 2014 Share Posted July 25, 2014 Yep, I think that possibility is being looked at Paul. Quote Link to comment Share on other sites More sharing options...
Nick Burroughs Posted July 25, 2014 Share Posted July 25, 2014 I am pleased that someone has looked into the problem and, since it has been going on for months, I hope things will change. One question though. Why has it taken so long to discover? Quote Link to comment Share on other sites More sharing options...
PaulH Posted July 26, 2014 Share Posted July 26, 2014 Nick, I think we all love our RCM&E and when something goes awry, trust that it will be promptly fixed. It's only, when it drags on that we feel we can afford a grizzle. So now the powers that be are aware, something is happening and we are being looked after as usual, the sign of a magazine that really does listen to its readers. Paul. Quote Link to comment Share on other sites More sharing options...
George Linaras Posted August 5, 2014 Share Posted August 5, 2014 Hello! I do have a print subscription and since last June i made a digital too. Why can't i see the digital archive in the forum? Quote Link to comment Share on other sites More sharing options...
Glenn Ryan Posted August 9, 2014 Share Posted August 9, 2014 Hello all,So I've upgraded my subscription to print and digital and also renewed my subscription for another year however I've lost access to the digital section. Does it take some time to take effect or has something gone wrong here. How do I find out. Quote Link to comment Share on other sites More sharing options...
Pete B Posted August 9, 2014 Share Posted August 9, 2014 Not sure why you can't see the archive, George - presumably that's what you're looking for too, Glenn? Unfortunately we mods can only suggest having a look at the FAQ pages to see if there's an explanation which helps and contact MTM from the links there. ISTR reading something about a delay in accessing the archive upon renewal, just a few days ago - I do hope that isn't the norm - I'd be less than happy about that... Pete Quote Link to comment Share on other sites More sharing options...
Glenn Ryan Posted August 9, 2014 Share Posted August 9, 2014 I might leave it for a few more days and if its not back I'll call up mytime and see what they say. Quote Link to comment Share on other sites More sharing options...
Nick Burroughs Posted August 13, 2014 Share Posted August 13, 2014 A slight improvement! Latest issue arrived 2 days ago. I hope this is a good sign! Very sorry that MTM has not considered it necessary to issue a statement explaining all the problems and what they are doing about it. After all customers do have rights. Quote Link to comment Share on other sites More sharing options...
Nigel Day Posted August 13, 2014 Share Posted August 13, 2014 I've just lost access to the digital versions on-line. RCM&E is no longer listed in my magazines. I've got the print and digital subs and it runs out in October. I guess this is something to do with non-digital users being removed from access. I sent a note to subscriptions@mytimemedia on Sunday but other than a 'we'll get back to you' autoresponse', nothing so far. I've just sent a copy onto help@ as well. Not very inspiring. Shame the admin/support's not up to the same standard as the mag. Quote Link to comment Share on other sites More sharing options...
Nigel Day Posted August 14, 2014 Share Posted August 14, 2014 Has anyone else tried to contact subs lately? Are they all off on their summer hols? Quote Link to comment Share on other sites More sharing options...
Glenn Ryan Posted August 14, 2014 Share Posted August 14, 2014 Hello Nigel, so I didn't get a response back from anyone but miraculously my access was back today. I'm not complaining about that but some sort of confirmation email or correspondence would have been nice. Quote Link to comment Share on other sites More sharing options...
Nigel Day Posted August 14, 2014 Share Posted August 14, 2014 Thanks Glen. I wouldn't mind mine re-appearing miraculously, with or without confirmation e-mail, but so far zip, nothing. Quote Link to comment Share on other sites More sharing options...
Nigel Day Posted August 18, 2014 Share Posted August 18, 2014 Hi David (A), if you're checking this thread, could I have a bit of help please? Whilst I'm delighted that the October issue has just dropped on my mat, I'd really like to access a number of the back issues from 2011 onwards for the various building-related articles. I can't because, although I've got a print and digital subscription that runs out some time in later October, access to the on-line archive has been withdrawn and my subscription is now described as print-only. I can only guess that there was some sort of glitch when access was removed for print-only subscribers or my subscription was registered on the database incorrectly as print-only. I've tried e-mailing subscriptions 3 times from last Sunday/Monday (8th/9th) to later last week. As of today, Monday 18th, I've still heard nothing. Is anyone in the subs department there? If so, any chance you could give them a gentle prod please? Thanks, Nigel Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted August 18, 2014 Share Posted August 18, 2014 Hi Nigel, Can you just confirm your address by PM and I'll certainly give a manager a prod. Quote Link to comment Share on other sites More sharing options...
Nigel Day Posted August 18, 2014 Share Posted August 18, 2014 Many thanks David, pm sent. Nigel Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted August 18, 2014 Share Posted August 18, 2014 Thread post moved, off topic. Quote Link to comment Share on other sites More sharing options...
Nigel Day Posted August 26, 2014 Share Posted August 26, 2014 Two and a half weeks gone, still no digital access. Thanks to David A at least I've had a response now and, to his credit, he's promised to help further if no action soon. Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted August 26, 2014 Share Posted August 26, 2014 Do chase it up Nigel please. Quote Link to comment Share on other sites More sharing options...
Nigel Day Posted August 26, 2014 Share Posted August 26, 2014 Don't worry David, I already have. I'll keep you posted. Quote Link to comment Share on other sites More sharing options...
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