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Cant login


Andy Green
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  • 2 weeks later...

I have an issue logging in to the magazine area as well.

 

I wasn't allowed to log in to the RCM&E site using my normal (forum) login username or email - invalid user or password. I requested a new password. I received a link, which I followed (Firefox browser), and set my password to the same one as I use for this forum. Saved OK. Because of the way Firefox works on my Surface, I am unable to navigate the site - dropdowns disappear before you have chance to select anything. So, I logged out. Tried to login on Edge browser and I am back to square one - invalid user or password (same outcome using my username or ky email address). 

 

Possibly user error.

 

Help please ?

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7 hours ago, GrumpyGnome said:

I have an issue logging in to the magazine area as well.

 

I wasn't allowed to log in to the RCM&E site using my normal (forum) login username or email - invalid user or password. I requested a new password. I received a link, which I followed (Firefox browser), and set my password to the same one as I use for this forum. Saved OK. Because of the way Firefox works on my Surface, I am unable to navigate the site - dropdowns disappear before you have chance to select anything. So, I logged out. Tried to login on Edge browser and I am back to square one - invalid user or password (same outcome using my username or ky email address). 

 

Possibly user error.

 

Help please ?

 

I've passed your post on GG.

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On 22/11/2021 at 06:58, GrumpyGnome said:

I have an issue logging in to the magazine area as well.

 

I wasn't allowed to log in to the RCM&E site using my normal (forum) login username or email - invalid user or password. I requested a new password. I received a link, which I followed (Firefox browser), and set my password to the same one as I use for this forum. Saved OK. Because of the way Firefox works on my Surface, I am unable to navigate the site - dropdowns disappear before you have chance to select anything. So, I logged out. Tried to login on Edge browser and I am back to square one - invalid user or password (same outcome using my username or ky email address). 

 

Possibly user error.

 

Help please ?

I've spoken with the tech guys overnight and they're currently in the process of combining the two log-ins so that there is just the one for both the main site and the forum. Once this is complete, they've said, that should stop this problem happening for you. I'll see what I can find out in terms of timeframes but in the meantime, feel free to shout if you can't get in and need passwords changing etc. 

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