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Member postings for scott cuppello

Here is a list of all the postings scott cuppello has made in our forums. Click on a thread name to jump to the thread.

Thread: Losing patience with HobbyKing
19/06/2013 14:21:04

Why the unit was over-amping I can't say without seeing it, needless to say, it would explain the combined fan failure and a pack that discharged quickly......the only thing I will say is timing, regardless of what anybody says, I would not use high timing on that fan.....I have owned that Hunter with that fan installed, it was always a joy to fly.

19/06/2013 09:14:26

I'm sorry to see that you have suffered a fan failure Martin.....but I think you are playing down my suggestion that you should have returned the model, I am fairly sure I suggested you return it more than once, I thought you had "fallen out with it" and returning the model was the best course of action.........I would have prefered you returned it and have your money back, difficult to see how I could be any fairer. As for the current situation, I can not comment but I can tell you that the replacement fan you require is in stock and uses the following Products Id: 107000009.

Thread: HK stock of Bixler 2 to UK
13/05/2013 10:01:51

That was an honest response.......containers are due to arrive "around" a certain date......they are then subject to inspection and delivery.......the last thing I want to do is to give a date that is false!

I can give you APPROXIMATE dates therefore only for the Bixler 2 re-stock in the UK Warehouse.....container is due 14th May, hopefully will be with us around a week later.....as good as I can do I am afraid......as I said, "soon"!

Edited By Scott Cuppello - HobbyKing on 13/05/2013 10:02:16

11/05/2013 12:42:48

It won't be long.

Thread: Turnigy plush 60A ESC Is the common mode filter in the wrong place!
29/04/2013 13:38:43

So the headline for this thread should really read....."IS this mode filter in the wrong place"?......to which the answer would be no,

Thread: Limited Edition Durafly Vampire
20/04/2013 10:15:07

Being involved is no more difficult than making a donation.......part of the benefit for the Vampire Preservation Group in terms of this project is the publicity via Social Media, hence I fail to see what possible contributions any negative comments make?

This aircraft is going though a major inspection right now and needs every penny it can raise......at the end of the day gents, the main beneficiary of keeping WZ507 flying is you, the British public.

20/04/2013 09:48:30

This auction isn't all we are doing for the Vampire Preservation Group........to be honest......should I really be having to justify this? Disappointed in the attitude on here toward this to say the least.

19/04/2013 09:00:00

I think you are missing the point.....it's a donation toward keeping a historic aircraft flying on the UK show circuit.....not a money making exercise for Hobbyking.

Thread: Hobby King UK or DE - how quick do they ship/deliver?
27/03/2013 16:47:05
Posted by Mowerman on 27/03/2013 09:59:07:

I ordered parts from UK warehouse but they were out of stock and apparantly passed the order to the Hong Kong warehouse, Took 52 days to arrive, would have been quicker by mule train.

We don't do this......our system does not allow this.....can you give me the order number please to confirm your statement?

Thread: Hobbyking after-sales
27/03/2013 15:48:05
Posted by Olly P on 27/03/2013 15:16:04:

Scott- I was unaware and as a returning customer to HK, I keep an eye on these threads!

I 'specialise' in warranty/Quality and complaints system as a day job, and find this sort of international business model very interesting, most of my work is B2B sales, very little B2C, and even less is int'l B2C (if any).

I suggest the key in all the warranty cases is communications, and while I appreciate that a very small proportion of the warranty claims develop into complaints, there will be a multiple of those which do where the customer is 'unhappy but idle' to quote a lecturer of mine, and don't persue the claim further.

If the response to the specific case above had suggested returning the model to the UK warehouse for investigation, rather than jumping to store credit, I don't think we'd be having this discussion.

I am a satisified, repeat, customer of HK, but as I say, this sort of thing is my living, and it irks me when good companies (like HK) make simple errors in internal processes which cause out of proportion responses.

Olly

Returns & refunds If you are not happy with your hobbyking.com® product you may return it back to the any of our warehouses for a full refund on the products price.

Likewise......??????

27/03/2013 15:46:41
Posted by Phil Brooks on 27/03/2013 15:21:54:

Scott, can you explain why , when the HK office is satisfied that the servos are faulty they will not even pay postage on the replacements, but if the UK warehouse is satisfied they are faulty then I'll get (eventually) an entire replacement plane shipped at the company's expense? As Jeff says, a little more openness on the web-site would be helpful. At no time during my contact with customer services eas I given the option to return the faulty items to the UK warehouse for investigation. As I said in my original post, I appreciate that Hobbyking do try to keep costs down, and do seem to pass on those savings to their customers. I did not object to the request for video evidence, and would have been prepared to send any further evidence required to the UK warehouse, but I was never asked to. However, I'm now reluctant to take this matter any further, and will remember in future to shop very carefully when visiting Hobbyking.

Edited By Phil Brooks on 27/03/2013 15:39:19


See quote below from the support tab ........it took 30 seconds for me to find this in the Hobbyking site:

Returns & refunds If you are not happy with your hobbyking.com® product you may return it back to the any of our warehouses for a full refund on the products price.

So......much as I am sorry it wasn't mentioned to you by CS.....they would assume that you had read this and simply didn't want to return the model....people often don't.

Edited By Scott Cuppello - HobbyKing on 27/03/2013 16:01:39

27/03/2013 15:14:47

This is probably because in the vast majority of cases, a complaint can be resolved without the need to return the product in question and therefore the bonus points system works (I rarely get any complaints about it)....... let's put this into perspective......the UK Warranty Department deals with the whole of Europe.....and barely see's 20 returns a week.....remove the unwanted items, the damaged in post items and I think you start to get the picture.....and that's without going into how many times items are returned to the customer as no fault found due to user error.

27/03/2013 14:19:26

In a move to improve & speed up Warranty Claims, products purchased at warehouses outside of the UK can be returned to the UK Warehouse, this has been the situation for some time and has been made clear more than once on this forum.

I am sorry to hear about the OP's servo issue but the only other option to the credit given was to return the complete model to the UK Warehouse and await a replacement to arrive once our warranty department had agreed that the parts were indeed faulty, not unreasonable and fairly standard practice.

These threads are not at all reflective on the fault/sales ratio, which has again been discussed to death on this forum.....the warranty/sales ratio is typically 2% and out of that figure, we get a small number of complaints.....to say that the complaints shown above are truly representative of our products and us as a company (quote......."that's what you get from Hobbyking"....unquote) is way, way wide of the mark.

Thread: Hobby King UK or DE - how quick do they ship/deliver?
26/03/2013 17:33:05

Please send me the order number and I will look into it, if it has been ordered from the correct warehouse and was in stock, there is no reason for us to delay it.

Thread: Durafly Mk24 Spitfire
22/03/2013 13:52:27

No worries at all Colin......just explaining the decision, I can understand somebody being a little puzzled when we went to so much trouble with the rest of the model.

22/03/2013 10:58:03

I discounted the 5 blade prop on the grounds of cost/efficiency.......it simply wasn't worth adding $5 to the cost of the model for an extra blade on the prop, especially when it would be not very efficient anyway.

Thread: Hobby King UK or DE - how quick do they ship/deliver?
27/02/2013 22:18:25

Sorry, it's the time of year, we accumulate a lot of orders over the holiday period (despite advertising the days that the Warehouse is shut) I am afraid it takes some weeks to catch up again, happens every year........and it's Chinese New Year, not Christmas!

Edited By Scott Cuppello - HobbyKing on 27/02/2013 22:24:20

Thread: Shopping at Hobbyking UK
27/02/2013 15:42:20
Posted by Alex Whittaker on 27/02/2013 14:13:52:

Greybeard said:

"I must admit to being foiled by the foibles of this website in the past such that I cannot now be bothered to master its evident shortcomings"

What a crisp and beautifully expressed comment. Delighful.

Love it, love it, love it!

The word you were searching for is eloquent.........................

27/02/2013 13:50:10
Posted by Pete B - Moderator on 27/02/2013 12:48:59:

I'm offering this post not because I'm promoting HK or anything like that but purely because we hear so much on the forum about folk's woes at using the website to make UK purchases. TBH, I never use the UK warehouse - for me it's the Int, DE or NL - but the system remains the same whichever you use.

I'm not going to say it is easy - it certainly isn't intuitive - but once you've done it correctly, you'll find it so much easier next time. I'm sure I've read of suggestions that the site will be made more user-friendly in time but, until then....you don't get 'owt for nowt, as they say! smile

Now, stick with me, folks - this isn't a one line explanation, which is probably why Hobbyking do not seem to have yet published a shopping guide themselves!

First step is to go to the Home page, logging-in if you are registered - worthwhile, as you soon qualify for reduced prices on some products.

Next, if you wish to see prices in Sterling, go to the bottom left and select GBP from the currency list.

Then select the UK Warehouse from the list on the right.

This will bring up the first of (currently) 56 pages of thumbnails, with the prices in US$.

Now the next step depends on your browser but if you right click on a thumbnail, you can bring that item up in a new tab. I prefer this as it leaves the search page intact.

When your selected item displays, you will see that, whatever the item, the description ends with (UK warehouse) and the price is displayed in GBP.

Now, that is fine if you have all day to browse as the items are randomly listed but that is no good if you are looking for a specific item.

To do this, you need to go to the drop-down menu of category headings on the left of the page.

Select the category you wish to search and it will bring up the contents of that category in list form. Select a sub-category and the page will display the contents.

Browse for the item you want. The next step is MOST important.

The item is only in the UK Warehouse if there is a Union Flag shown in the product list.

To view the item, click on the Union Flag. DO NOT click on the item heading or the 'Buy Now' button. If you click on anything other than the Union Flag, you will be selecting the International warehouse item.

When your item displays in its own page, you will see (UK Warehouse) in a panel at the top of the page and the same at the end of the item header.

All being well, you can then put it in your cart.

I'll say it again: Do not put it in your cart unless it states UK warehouse!

If you inadvertently select an item from a different warehouse to one you already have in the cart, a page will come up to let you know and you can de-select it from your cart.

Checkout when you've done.

I hope this may be of some help, I reiterate - this isn't being done for Hobbyking's benefit - it's for you forumites!

Oh, and please don't tell me it's too complicated - I know!teeth 2

Pete

 

 

Thanks Pete.....but......you could on the other hand:

Log onto your account

go to the front page

go to the "Select Location" tab just under the logo in the top left hand corner

Select United Kingdom

Shop

Once logged in this way, you will only see what is available in the UK Warehouse and you are guaranteed that your purchase will be from the UK Warehouse provided you don't get distracted and go searching for a product that is not available from the UK Warehous......and as you can not order from different warehouses on one order....this should not be an issue.

Now, whilst not blindingly obvious perhaps......it isn't that difficult to use....as I said in another thread, a "Shoppers Guide" will be published soon and we will shortly re-design stuff like the location tab to make it more obvious.

Edited By Scott Cuppello - HobbyKing on 27/02/2013 13:51:47

Thread: Delivery problems!
27/02/2013 12:19:35

Ok, I have looked at this order and this is how things went......

the OP placed an order for a Sonic 64 from the HONG KONG warehouse on the 3/2/13.......the order was packed and despatched by CHINA POST (marked quite clearly in the order history and must have been chosen when ordered?!) and a TRACKING NUMBER was issued which was present at all times in the OP's order history and therefore could be tracked.....this would have given a strong indication that this order had not been placed via the UK Warehouse.....it turned up in the UK and sat at the Parcelforce Hub, at some point a representative of HMRC decided duty was to be paid, it was then sent to a local Parcelforce depot waiting for duty to be paid (therefore there could not have been an attempted delivery for this item, a letter is despatched by the local depot containing the 16 digit number to make duty payments)......where it now sits.

So, we did everything we were asked efficiently and quickly.......can I point out that UK customers are unique in that they have FOUR Warehouses to choose from, as many customers use all four, there is no reason for us to have ever believed this order was unique in any way.

I will hold my hands up and say that the ordering system for those only wanting to order from the UK could be clearer and to that end, we are working on a "Buying Guide" and also a re-design of the Location Tab to make this clearer....however......in our defence, thousands of people use the site(s) without an issue......this is a very recent problem for us that has never happened before, so I am sorry if anybody has been confused, we are working on making it better.

Finally, may I make clear for the last time that orders generated from a particular warehouse will be despatched from the same warehouse ONLY.........if the tracking system had been used in this instance then it would have been very obvious that something was wrong as the item was being despatched from China not the UK....it would have said so very clearly......if the OP had contacted CS earlier by using the information contained in his order system, we may have prevented this from happening in the first place.

Hopefully this subject will now be laid to rest.

Edited By Scott Cuppello - HobbyKing on 27/02/2013 12:20:28

Edited By Scott Cuppello - HobbyKing on 27/02/2013 12:23:47

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