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Outstanding service from Pegasus Models Norwich.

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Kevin Fairgrieve	07/12/2014 12:40:45
1719 forum posts 2989 photos	I treated myself for Christmas this year and chose a kit from Pegasus Models Norwich. Order placed at 1239hrs 3rd December 2014. At 1035hrs 4th December 2014 City Link delivered said item. Nothing unusual in that as when it all goes well it all goes well. What I really liked was this. "Dear Kevin. Kit box was damaged in transit from XXXXXXXX. I have checked contents. All appears fine. I have put in a pack of Epoxy as box is damaged. Hope that is OK Regards Robin" The cost of the Epoxy was £11.00 with the free postage and reduced price of the kit I saved over £45.00 on this purchase. So Pegasus Models could just have sent the kit out and blamed the courier, but they chose to check and send a gift. That to my way of thinking is GREAT customer service. You can be sure I will be using them again. (The XXXXXXXX are to put you all off the scent as I do not yet want to say what the kit is as there will be a build thread to follow.) Kev
john stones 1 Moderator	07/12/2014 12:52:44
Moderator 11968 forum posts 1531 photos	Excellent service Kev and good of you to give them the deserved credit and supply us with a link to find out what's in the box John
Kevin Fairgrieve	07/12/2014 13:00:29
1719 forum posts 2989 photos	John, they sell lots of box`s Kev
dave parnham	07/12/2014 15:49:47
197 forum posts 15 photos	Give me a "B".......Give an "A"....... Kevin its Bloomin Obvious what it is from the Cowl hee hee. Ive been hovering over the buy button myself for ages and Soooo want one. Just got too much to finish first. They only have 3 left (another clue). Look forward to a full and proper build blog dave.
Kevin Fairgrieve	07/12/2014 16:00:51
1719 forum posts 2989 photos	Shhhhhhhhhhhush. Kev Edited By Kevin Fairgrieve on 07/12/2014 16:01:06
dave parnham	07/12/2014 17:28:11
197 forum posts 15 photos	Did you ever finish your DV11?
Kevin Fairgrieve	07/12/2014 17:54:29
1719 forum posts 2989 photos	Posted by dave parnham on 07/12/2014 17:28:11: Did you ever finish your DV11? In a word. Never even got past the gathering of information stage!! On my (very long) to do list. Kev
dave parnham	07/12/2014 17:59:51
197 forum posts 15 photos	ditto.....half finished D7 er half finished DB Pup and just started an Albatros C111 that's why I couldn't buy the er box that you just purchased. What colour schemes you looking at? Oh sorry I suppose you cant divulge that coz it gives the game away
Kevin Fairgrieve	09/12/2014 20:30:58
1719 forum posts 2989 photos	As I can not decide on the final scheme, apart from one of these two. What say you all? Kev
john stones 1 Moderator	09/12/2014 20:43:23
Moderator 11968 forum posts 1531 photos	I like different myself Kev Banzai John