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Outstanding service from Pegasus Models Norwich.

With help from City Link.

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Kevin Fairgrieve07/12/2014 12:40:45
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1609 forum posts
2863 photos

I treated myself for Christmas this year and chose a kit from Pegasus Models Norwich.

Order placed at 1239hrs 3rd December 2014.

At 1035hrs 4th December 2014 City Link delivered said item.

Nothing unusual in that as when it all goes well it all goes well.

What I really liked was this.

"Dear Kevin.

Kit box was damaged in transit from XXXXXXXX.

I have checked contents. All appears fine.

I have put in a pack of Epoxy as box is damaged.

Hope that is OK

Regards

Robin"

The cost of the Epoxy was £11.00 with the free postage and reduced price of the kit I saved over £45.00 on this purchase.

So Pegasus Models could just have sent the kit out and blamed the courier, but they chose to check and send a gift.

That to my way of thinking is GREAT customer service.

You can be sure I will be using them again.

(The XXXXXXXX are to put you all off the scent as I do not yet want to say what the kit is as there will be a build thread to follow.)

Kev

john stones 107/12/2014 12:52:44
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10793 forum posts
1481 photos

Excellent service Kev and good of you to give them the deserved credit and supply us with a link to find out what's in the box cheeky

John

Kevin Fairgrieve07/12/2014 13:00:29
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1609 forum posts
2863 photos

John, they sell lots of box`s

Kev

dave parnham07/12/2014 15:49:47
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170 forum posts
11 photos

Give me a "B".......Give an "A".......

Kevin its Bloomin Obvious what it is from the Cowl hee hee.

Ive been hovering over the buy button myself for ages and Soooo want one. Just got too much to finish first.

They only have 3 left (another clue).

Look forward to a full and proper build blog devil

dave.

Kevin Fairgrieve07/12/2014 16:00:51
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1609 forum posts
2863 photos

Shhhhhhhhhhhush.

 

Kev

Edited By Kevin Fairgrieve on 07/12/2014 16:01:06

dave parnham07/12/2014 17:28:11
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170 forum posts
11 photos

Did you ever finish your DV11?

Kevin Fairgrieve07/12/2014 17:54:29
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1609 forum posts
2863 photos
Posted by dave parnham on 07/12/2014 17:28:11:

Did you ever finish your DV11?

In a word. blush

Never even got past the gathering of information stage!!

On my (very long) to do list.

Kev

dave parnham07/12/2014 17:59:51
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170 forum posts
11 photos

ditto.....half finished D7 er half finished DB Pup and just started an Albatros C111 that's why I couldn't buy the er box that you just purchased.

What colour schemes you looking at? Oh sorry I suppose you cant divulge that coz it gives the game awaysmiley

Kevin Fairgrieve09/12/2014 20:30:58
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1609 forum posts
2863 photos

As I can not decide on the final scheme, apart from one of these two.

scheme (1).jpg

scheme (2).jpg

What say you all?

Kev

john stones 109/12/2014 20:43:23
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10793 forum posts
1481 photos

I like different myself Kev Banzai

John

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