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Banggood - Any Good

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Dave Hopkin08/07/2015 12:24:50
3672 forum posts
294 photos

Cant say my first impressions of them are any good! Ordered 3 mini spirit levels - parcel arrived in 2 days sent bt Royal Mail (return address Greenford London)

Inside three packages labelled as "mini spirit levels" when the first was opened it contained a padlock - the other two are the same

Contacted thier live chat customer services who said to send a email with photos/video to the customer services address

Did so (including video of opening of the second package and producing a padlock!)

So far no response....

Anyone else dealt with them?

Squitters08/07/2015 12:41:39
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16 forum posts

Hi Dave,

I have made several purchases from their Hong Kong warehouse, and I have always been very pleased with what I have received. The postage times from Hong Kong can border on 4-5 weeks, but I certainly haven't had any issues with what has ben supplied.

I think they have only recently set up their EU distribution centre(s), and it sounds like they must be having a few teething troubles - not that this helps you.

Phil

Geoff Sleath08/07/2015 12:43:47
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3250 forum posts
247 photos

Yes, I have, and found them very good. I've bought a few indoor helis and spares (V911 mostly) and they've all arrived safely albeit quite slowly if they came from Hong Kong rather than the UK.

Earlier this year, I ordered some spares for my V912 brushless heli and they were very slow in arriving. I contacted them through the web site and got a quick reply that some of the items were temporarily out of stock hence the delay. When I requested that they sent what was available, it was done without question and the rest arrived later. No complaints from me about their customer service.

Geoff

IanN08/07/2015 13:02:51
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1675 forum posts
119 photos

Ordered from Banggood twice, both arrived quickly

Mark Stringer08/07/2015 20:22:48
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321 forum posts
209 photos

I, and my wife, use them a LOT

If i need it quick i use the UK ( EU) warehouse, if not the China one.

Had about 3 issues .. all resolved within a couple of days if i mail a picture. . Never had to send anything back, just replaced.

Daily deals great for motors, servos etc

Biggles' Elder Brother - Moderator08/07/2015 21:11:03
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Moderator
15748 forum posts
1460 photos

I have only placed a couple of orders with them - both from China. Both came in about 12 days and were "what it said on the tin". So on that basis I'd say they're OK. Looks like you may have just been a tad unlucky Dave - wrong address on the wrong parcel. Someone somewhere is trying to lock their shed door with a spirit level!

BEB

Martyn K08/07/2015 21:17:41
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4842 forum posts
3517 photos

I have been very impressed so far, generally fast delivery from China (very fast from UK warehouse), good quality products doing exactly what they say they should and the prices are very good.

Martyn

Dave Hopkin08/07/2015 21:33:11
3672 forum posts
294 photos

Well no response from emails to cservice or any of the social media - tried contacting the on line help chat again today - it was closed!

Geoff Sleath08/07/2015 22:32:59
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3250 forum posts
247 photos

Dave, my little problem was dealt with quickly via their email system rather than on-line chat. That was from China (Hong Kong, I assume)

Geoff

IanN08/07/2015 22:55:44
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1675 forum posts
119 photos

Another positive, from my viewpoint, was that their company name wasn't emblazoned all over their packages. I must admit I'd had some worrisome thoughts about how I would to explain to the postman and the family why I was suddenly receiving parcels labelled "Bang Good" blush Thankfully, that wasn't called for

AJ08/07/2015 23:09:20
143 forum posts
12 photos

I have ordered plenty from them without problems. As others have said, it takes a while from HK but arrives eventually.

I have had one item fail a few hours after I received it, due largely to my using a poor quality power supply to test. When I contacted them to enquire about purchasing a replacement part they said they couldn't provide the part as a spare so they sent me a complete replacement instead at no cost, and inc. free shipping. That is good service and that is why they have since received many more orders from me.

AJ

Mark Stringer08/07/2015 23:18:30
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321 forum posts
209 photos

Email the customer service is best - they are so different to our time zone that it will take 2 days or so but i have always been happy with them and everything resolved within 2 or 3 days

Spice Cat16/01/2016 21:04:30
1304 forum posts
129 photos
Posted by Dave Hopkin on 08/07/2015 21:33:11:

Well no response from emails to cservice or any of the social media - tried contacting the on line help chat again today - it was closed!

Considering ordering a few bits from them myself. Should they start up a UK distribution center and their customer service is better than hobbyking, I'll certainly be giving them my business

Dave, did you ever get your problem resolved??

Dave Hopkin16/01/2016 21:10:29
3672 forum posts
294 photos
Posted by Spice Cat on 16/01/2016 21:04:30:
Posted by Dave Hopkin on 08/07/2015 21:33:11:

Well no response from emails to cservice or any of the social media - tried contacting the on line help chat again today - it was closed!

Considering ordering a few bits from them myself. Should they start up a UK distribution center and their customer service is better than hobbyking, I'll certainly be giving them my business

Dave, did you ever get your problem resolved??

Yes in the end they accepted the video and sent the mini spirit levels and I kept the padlocks!

Ordered so other small bits since then all error free

Spice Cat16/01/2016 21:18:56
1304 forum posts
129 photos

Thanks. I'll give them a go.

Steven Shaw16/01/2016 22:30:24
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303 forum posts
163 photos

I live in the centre [Winnipeg] of Canada and have bought from them with no problems.

Brian Hammond18/01/2016 11:59:20
284 forum posts

I,ve ordered several bits and pieces from them and been very pleased.

Spice Cat18/01/2016 17:53:19
1304 forum posts
129 photos

I'll be ordering an FPV camera off them and let you know how I get on.

Jon Laughton18/01/2016 18:16:31
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1171 forum posts
104 photos

So Dave the free padlocks will come in handy for your chastity belt?

Edited By Jon Laughton on 18/01/2016 18:16:45

Spice Cat18/01/2016 18:25:10
1304 forum posts
129 photos

Its what he plans to do with the spirit levels that worries me.......

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