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Slow download speed for latest RCM&E on iPad

An issue with the PocketMags on iOS9?

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MattyB05/10/2015 14:52:09
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Anyone else struggling to download the latest e-copy of RCM&E on their iDevice? I got the notification ping up on my iPad and went to take a look at the new edition last night, but download is painfully slow - despite my broadband being approximately 32mb/s it is only downloading a page every few mins, and that only happens when the app itself is open (i.e. if I do something else on the iPad while I wait the download stops)! Previously when downloading a new copy there might have been a second or two delay for each page on the first read, but this is a whole different ballgame.

Anyone else have this issue? The only difference since I pulled down the last edition is that I upgraded the device to iOS9 - I wonder if there is a compatibility issue at work here...

Edited By MattyB on 05/10/2015 14:54:23

Don Fry05/10/2015 15:05:19
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Mine also took a couple of hours. I have also upgraded to 9. Doesn't normally take long on my country bumpkin speed connection.

MattyB05/10/2015 15:33:00
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Thanks Donald, it's useful to know it is not just an issue affecting one user. I have just sent an email to PocketMags using the embedded feedback option in the app, so hopefully they will look into this.

John Lee05/10/2015 16:23:45
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Yep, trouble here also. I've got very fast optical cable broadband, the first 22 pages uploaded almost instantly, but it then ground to a virtual halt. I'm also using OS9.0.1.

MattyB05/10/2015 16:30:09
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OK, sounds like a pattern emerging - perhaps one of the RCM&E team can raise it with PocketMags...

NormB05/10/2015 16:36:18
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Took nearly 2 hours downloading to my desktop PC and that's running Windows 10 (of which I am NOT a fan) !

Average broadband speeds here, and it's usually acceptable performance with PocketMags.

Norm

Chris-J05/10/2015 17:39:29
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Hi guys - might be their UK server, Nexus 7 Android in France and it downloaded in less than 5 mins over WiFi.

CJ

Beth Ashby Moderator05/10/2015 21:17:18
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Thanks all for the info, I sent an email to our tech guys this afternoon, so I'll let you know when I have an answer/solution.

Beth

IanR05/10/2015 22:11:23
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Using an iPad Air (version 1) with OS 9.0.2 downloaded "normally" - I didn't notice any slowing down at all. Perhaps the slow downloaders should check for an OS update. I downloaded an update, yesterday, but didn't note what version no. I was downloading. I have just checked, though, and it says 9.0.2.

Just a thought.

Ian

Essjay06/10/2015 00:03:34
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Posted by IanR on 05/10/2015 22:11:23:

Using an iPad Air (version 1) with OS 9.0.2 downloaded "normally" - I didn't notice any slowing down at all. Perhaps the slow downloaders should check for an OS update. I downloaded an update, yesterday, but didn't note what version no. I was downloading. I have just checked, though, and it says 9.0.2.

Just a thought.

Ian

Unfortunately my download was also very slow, and I have iOS 9.0.2 on my iPad Air 2.

MattyB25/10/2015 19:43:11
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New issue, same story as last month I'm afraid... Anyone else got the same problem?

John Lee26/10/2015 14:16:40
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Yes Matt me too. The app downloaded 6% yesterday and stopped. Today it added another 5% before stopping again. In contrast I downloaded from the digital archive on this site the complete issue in 6 seconds.

Don Fry26/10/2015 15:05:35
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I have been in touch with pocket mags. There is a problem with IOS 9. A fix is coming. Their suggested workaround was to download the pocketmag app, restore purchases, Seemed to work for me.

Essjay31/10/2015 23:30:02
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Sorry to bring this up again, but I've been downloding the latest mag on my ipad air2, and it's just reached 92% after 12 hours, and that's after re-downloading the app and restoring purchses.

Any news on a fix yet?

MattyB01/11/2015 00:43:59
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Update - Deleted and re-downloaded the RCM&E app (a cut down version of the Pocketmags app) as recommended above; no difference, download speed still very slow. Then downloaded the full Pocketmags app as an experiment; seemed to download the latest RCM&E very quickly, though the free edition of Empire magazine it offered me for registering a new account did not come down the same speed. Who knows; I certainly don't understand it!

Edited By MattyB on 01/11/2015 00:44:42

Beth Ashby Moderator04/11/2015 19:18:14
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I've just heard back from PocketMags and they have said that it could be an iOS 9 problem. Although they do run updates on all the apps it could take a while to be approved on App Store. In the mean time, the best thing to do is to either download the pocket mags app or use the HTML 5 reader on their website here.

Beth

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