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Horizon Hobbies

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Ernie15/02/2017 09:25:16
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2513 forum posts
20 photos

Hi All, What about Horizon Hobbies?

I sent a glitchy Spektrum RX to horizon Hobbies in France (I live here) I asked them to check it over

This was several months ago. No reply, absolutely zilch. I've sent several emails and letters, also a recorded delivery letter. I've tried to phone, but have endless troubles with the line. Fortunately it was not a very expensive model.

It seems to have vanished into the french ether

Any ideas?

ernie

Biggles' Elder Brother - Moderator15/02/2017 12:34:30
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Moderator
15748 forum posts
1460 photos

If what I hear is correct the UK Horizon office will not be far behind them.

BEB

Steve Colman15/02/2017 13:19:07
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730 forum posts
419 photos

I believe that the HH European base is now in Germany but please don't quote me on that.

In the meantime you can always blame it on Brexit, possible Frexit / Grexit or even Donald Trump, as seems to be the way at the moment.

Steve.

Andy Palmer15/02/2017 13:28:06
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255 forum posts
109 photos

I'm not a Spektrum user but I notice Staufenbiel in Germany have recently added Horizon Hobby to their website header: **LINK**

I've purchased Multiplex radio gear from them several times and can recommend them, great prices and service.

Steve Colman15/02/2017 13:56:49
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730 forum posts
419 photos

+1 re Staufenbiel. I've used them many times and will be doing so again.

Frank Skilbeck15/02/2017 14:11:57
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4514 forum posts
101 photos

It was in the press last year that Horizon had acquired Stufenbiel, so they are a Horizon company. And yes I've used them quite a few times, great prices and quick delivery, and buying from within the EU no customs lottery.

Frank Skilbeck15/02/2017 14:13:29
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4514 forum posts
101 photos

Straight from the horses mouth

MattyB15/02/2017 14:30:30
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1972 forum posts
30 photos

That's fairly old news - Staufenbiel were acquired by HH way back in July 2014. Doesn't surprise me that the fabled HH customer service is dropping off though; I understand they were acquired by new owners some years back who have done some quite substantial restructuring.

Bob Bertram15/02/2017 15:57:32
277 forum posts
27 photos

I recently had to send something back to HH here in the UK and it was repaired and sent back quickly. In less than a week I seem to remember.   I did phone their customer service dept to check on the procedure first.

Edited By Bob Bertram on 15/02/2017 16:00:21

Robert Armstrong 215/02/2017 17:28:13
234 forum posts
23 photos

Sent an Inductrix fps back for short flight times. Replaced FOC. Took a bit longer than a week but it was over the xmas period. HH service department replied to email query quickly and were helpful.

I sent it Royal Mail 'signed for'. According to RM it still hasn't been delivered to HH laugh

ben goodfellow 115/02/2017 19:18:02
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1069 forum posts
41 photos

imo loosing a spekky rx is a blessing . thank your lucky stars .....

Trevor Crook15/02/2017 19:29:10
874 forum posts
65 photos

Never miss an opportunity do you Ben!

gliggsy15/02/2017 19:53:53
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99 forum posts
4 photos

Ha ha, I'm with Ben on this one, suffered the specky disease myself. Gg

Guvnor15/02/2017 23:52:17
118 forum posts

It;s over. Hrizon UK shuts end of March, all staff going.

Chris North 316/02/2017 01:14:00
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315 forum posts
512 photos

I bought a DX6i as a package with Phoenix Sim about 3 years ago when on a business trip to Singapore (as at the time they were hard to get here in Thailand). Things were fine for a year or so but then I had a couple of crashes which were put down to power loss / loss of signal. After making repairs etc the ESC would not arm and then suddenly went to full power even with the throttle all the way down. A bit more testing showed a dodgy throttle lever as the power fluctuated randomly from full to zero whenever the stick was moved. Anyway, with no service centre in Thailand I wrote to HH direct and they were quick to respond saying they would be happy to look at it if I sent it to their USA service centre. Needless to say I am now the owner of a Futaba 10j Tx and am very happy. The biggest pain has been having to replace the various receivers that I had already purchased.

ben goodfellow 116/02/2017 09:54:42
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1069 forum posts
41 photos

tc ,never . i will be the one who every one says was right.....when the end comes.....how much is shipping return to germany for a multi hundred pound tx...bet its not free........ha ha ha ha

Edited By ben goodfellow 1 on 16/02/2017 09:55:06

MattyB16/02/2017 11:14:43
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1972 forum posts
30 photos
Posted by Guvnor on 15/02/2017 23:52:17:

It's over. Horizon UK shuts end of March, all staff going.

If true there is a certain irony to that. So many times those with Spektrum radios have told me the reason they would never go with FrSky is an absence of UK based mail in support (fundamentally incorrect, but many are unaware of the services offered by Premier FrSky dealers like T9, plus spares are readily available for repairs at home too). Now with this change that is exactly where Spek users are themselves; mail in support is going to get a whole lot more expensive and time consuming now international shipping is involved.

Andy Palmer16/02/2017 14:45:14
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255 forum posts
109 photos
Posted by MattyB on 16/02/2017 11:14:43:
Posted by Guvnor on 15/02/2017 23:52:17:

It's over. Horizon UK shuts end of March, all staff going.

If true there is a certain irony to that. So many times those with Spektrum radios have told me the reason they would never go with FrSky is an absence of UK based mail in support (fundamentally incorrect, but many are unaware of the services offered by Premier FrSky dealers like T9, plus spares are readily available for repairs at home too). Now with this change that is exactly where Spek users are themselves; mail in support is going to get a whole lot more expensive and time consuming now international shipping is involved.

I suspect Mike Ridley is about to get a whole lot busier!

Frank Skilbeck16/02/2017 16:04:27
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4514 forum posts
101 photos

Depends how they do it, years ago I had to send my MPx Cockpit Sx (35mhz) in after a recall (it was working fine but they recalled them), I sent mine to MPX in Germany, the cost wasn't very high, it was back quickly and MPX had included a free servo as compensation. It might get more expensive Post Brexit (i.e. customs declarations etc) but for now the cost isn't much more that UK postage.

But if they did a deal with Mike Ridley to be their service agent it would make life easier, but maybe it would overload him wink

Old Geezer16/02/2017 16:13:41
639 forum posts

I was thinking of awarding myself a new Spekky Dx Tx as a retirement present - not an expensive one - <£200 would do the job. But now I'm not so sure, especially as the lower specified HiTec sets do look rather appealing, and their smaller Rx's aren't too pricey either. I reckon HH bailing out of the U.K. might just tip the scales against choosing a new Spektrum set - what experience of Hitec service/reliabiliy/repairs do my fellow parishioners have?

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