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My Spektrum DX9 transmitter has stopped working.

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Don Fry08/09/2017 16:39:18
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4304 forum posts
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Posted by ChrisB on 07/09/2017 23:55:11:

Its an absolute disgrace and HH deserve everything they get. Merging 2 service centres and only employing 3 technicians to cover all of Europe and even then the stuff goes to America, its a complete and utter mess. Most of the jobs are likely to come from outside Germany, as many German flyers use Multiplex.

Horizon Hobby management need to be replaced and proper management need to be running the show. I won't be recommending HH to anyone from now on. Don't get me wrong, its good equipment, but with a shambles of after sales service why bother.

Totally agree, why a company thinks it can get away with the thick end of two months to repair current products beggars belief. And if a repair operation returns to the UK, so what, they still have to re establish a reputation. And yes, I am a Spektrum user

Steve J08/09/2017 17:50:23
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1701 forum posts
50 photos

Posted by MattyB on 08/09/2017 15:52:36:

Much of it (as here wink) is theory and supposition, but there do appear to be a couple of individuals who have talked to HH directly and got the inside track.

I would describe it as a couple of individuals posting unsubstantiated rumours.

Steve

BackinBlack08/09/2017 19:26:23
105 forum posts
1 photos

Opinion masquerading as fact, that's the Infernet.

Ernie09/09/2017 08:29:45
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2515 forum posts
21 photos

they've lost mine

ernie

ChrisB09/09/2017 08:57:02
1220 forum posts
34 photos

Well there's one thing that is certainly fact.

HH don't repair equipment or even reply to the majority of their customers in a timely manner and that is unacceptable. Show after show and trader after trader and individuals saying the same thing about lack of service or communication from HH. There are a lucky few, but they are only a few, certainly in Europe.

I think Spektrum equipment is great, its Horizon Hobbies that is the problem!

Cuban809/09/2017 09:30:22
2826 forum posts
1 photos
Posted by ChrisB on 09/09/2017 08:57:02:

Well there's one thing that is certainly fact.

HH don't repair equipment or even reply to the majority of their customers in a timely manner and that is unacceptable. Show after show and trader after trader and individuals saying the same thing about lack of service or communication from HH. There are a lucky few, but they are only a few, certainly in Europe.

I think Spektrum equipment is great, its Horizon Hobbies that is the problem!

Well said..................yes

MattyB09/09/2017 10:20:51
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1989 forum posts
30 photos

PM from Andy Kunz, Spektrum software developer...

"We are not closing down our Europe sales. Staufenbiel is our big direct-to-consumer brand (we own Staufenbiel for several years now)."

David Ovenden09/09/2017 12:37:05
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340 forum posts
17 photos

If HH are not intending to close down their European operation, then they are not doing a very good job of keeping it open. Why relocate everything to Germany, then have poor stock levels; abysmal ability to answer the phone or reply to emails; be extremely tardy with service and repairs; reduce availability of their products in the UK by reducing the number of authorised dealers AND increase their prices too? I can't imagine that all of the above has improved their sales or helped their reputation any. As Chris B comments above, there are a lot of people unhappy with HH at the moment.

David Davis09/09/2017 15:33:25
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3516 forum posts
628 photos

I'm one of them!

I_AM_MARKEVANS09/09/2017 16:59:48
117 forum posts
If what Mike Healy says is true, and it's the same shop I'm thinking of, and the same shop that someone on rc groups predicted would get all the servicing, it would be kinda funny as the rumour was quashed and the poster made to look daft by Andy Kunz on the thread.
ken anderson.09/09/2017 17:57:46
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8502 forum posts
773 photos
Posted by Ernie on 09/09/2017 08:29:45:

they've lost mine

ernie

surely they will have to compensate you ernie.....

ken Anderson...ne...1 ..... Ernie's gear dept.

MattyB09/09/2017 18:58:21
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1989 forum posts
30 photos

HH responded to me on FB...

"Hi Matt, the EU business is not going anywhere. We are bringing in some new products along with the great products we've always had. Horizonhobby.eu or your favorite Horizon retailers are the best places to find our products"

...and...

"Can you message us the link to the forum? It is very much an all hands on deck situation and the US and EU team are now one team working together to get the service back to where it is. But it would be helpful for us to see the forum as well. Ali is still here and working hard developing new products and supporting shows all over."

Popcorn time... wink

Edited By MattyB on 09/09/2017 18:59:10

ChrisB09/09/2017 19:27:53
1220 forum posts
34 photos

Its certainly interesting. I wonder if those in USA HQ know the issues that are ensuing in the UK. I wonder if Ali will be reassigned to sort things out?

stephen grigg 110/09/2017 11:09:12
9 forum posts

my DX6 failed before it was 12 months old.I sent itoff in March.No response whatsoever.2 months later it was returned ,a fault found and repaired free of charge.I cant use it they kept my lipo battery and again no response at my request to return it.So without a Spectrum transmitter most of this year

G194010/09/2017 11:15:59
3523 forum posts
1 photos

Possibly the reason they didn't return your DX6 with the battery is because of the posting restrictions imposed by Royal Mail some time ago. When I posted a Futaba transmitter I sold on eBay about 2 years ago I had to lie at the PO counter and claimed there were no batteries (NMh in that case).

Geoff

Former Member10/09/2017 11:20:46

[This posting has been removed]

tigerman10/09/2017 11:42:50
192 forum posts

I am confused ,how can a company like H/H go from being one of the best customer care service to without doubt the worst in such a short time !!!!!!!!!!!!!!!!!!!!!,If they carry on like this it is only a matter of time before they will be no more

Former Member10/09/2017 11:50:34

[This posting has been removed]

ChrisB10/09/2017 12:50:11
1220 forum posts
34 photos

Once i've used my stock of Spektrum receivers up (about 2 left i think). I'm investing in a new manufacturer. Probably Hitec but i'm not changing my 20 existing aircraft, as that would cost the price of a big warbird!

Percy Verance10/09/2017 12:56:06
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8108 forum posts
155 photos

Ah yes accountants. They know the cost of everything and the value of nothing...........

It's becoming increasingly difficult to see how HH can make their new set-up work successfully. I know of several flyers whom are currently looking to purchase items (some fairly substantial) from HH, only to discover there doesn't appear to be any stock within the now smaller network of stockists.

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