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My Spektrum DX9 transmitter has stopped working.

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SONNY MONKS12/09/2017 18:32:30
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269 forum posts
Posted by stephen grigg 1 on 10/09/2017 11:09:12:

my DX6 failed before it was 12 months old.I sent itoff in March.No response whatsoever.2 months later it was returned ,a fault found and repaired free of charge.I cant use it they kept my lipo battery and again no response at my request to return it.So without a Spectrum transmitter most of this year

Percy Verance12/09/2017 18:49:10
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8108 forum posts
155 photos

I'd have just bought another battery Sonny. At least you know to take the battery out next time you return it.

If Spektrum say they can't do anything with it as there is no battery in it, just suggest they use the battery they kept when you sent it last time........

Edited By Percy Verance on 12/09/2017 18:49:53

ChrisB12/09/2017 19:42:44
1220 forum posts
34 photos
Posted by Percy Verance on 10/09/2017 12:56:06:

Ah yes accountants. They know the cost of everything and the value of nothing...........

It's becoming increasingly difficult to see how HH can make their new set-up work successfully. I know of several flyers whom are currently looking to purchase items (some fairly substantial) from HH, only to discover there doesn't appear to be any stock within the now smaller network of stockists.

Yes, it seems that HH stock of all makes is not making it to our shores let alone to the ever decreasing number of retailers.

Former Member12/09/2017 20:01:54

[This posting has been removed]

onetenor12/09/2017 20:29:13
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1900 forum posts

I was given to understand the opposite to what Ikura posted and that equipment SHOULD NOT be posted with batteries installed.. However when checking I find he is right .Among a couple of lists It say Lipo s amomgst others may only. be sent when connected to the equipment it normally powers. If you wish to check Google Post office prohibited items.

Geof5418/09/2017 21:43:10
45 forum posts

Update on dx9 sent to Germany for repair

It should have returned from USA to Germany on 15th Sept. My wife rang today and spoke to one of the technicians. The transmitter has not arrived and could you ring back in 2 days.

Geof

onetenor19/09/2017 00:14:58
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1900 forum posts

What about trawling Bang good for R/C gear of all types.Well known makes.Excellent prices and variety. Only snag it takes a while for stuff to arrive. However in light of times taken to return stuff it is immaterial.Not yet seen anr U/Cs advertised but not looked And no I don't have shares in them.BTW some nice models both foamies and balsa build up jobs.

David Davis19/09/2017 04:28:59
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3469 forum posts
622 photos
Posted by Geof54 on 18/09/2017 21:43:10:

Update on dx9 sent to Germany for repair

It should have returned from USA to Germany on 15th Sept. My wife rang today and spoke to one of the technicians. The transmitter has not arrived and could you ring back in 2 days.

Geof

My transmitter arrived at Barsbuttel on 21st August. That's nearly a month ago. I have been working long hours on my new house so haven't had the time to phone them. I'll try later today if I get a minute.

Geof5421/09/2017 22:31:24
45 forum posts

Transmitter back in Germany. This morning it was with customs. It should be back with HH Germany tomorrow.

Geof

David Davis28/09/2017 17:55:41
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3469 forum posts
622 photos

At 11.00 this morning I received my first email from Barsbuttel, five weeks after my transmitter was delivered there. They told me that my transmitter had been sent to the USA and that it would be sent back to Germany at the beginning of October.

I don't know whether to laugh or cry but I've stopped being an advocate of Spektrum radios.

Percy Verance28/09/2017 18:03:35
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8108 forum posts
155 photos

Oh dear David, you could write a book..........or perhaps build another model while you're waiting. smiley

There's simply no way this arrangement is going to cut the mustard.......

Edited By Percy Verance on 28/09/2017 18:04:58

David Davis28/09/2017 18:17:12
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3469 forum posts
622 photos
Posted by Percy Verance on 28/09/2017 18:03:35:

Oh dear David, you could write a book..........or perhaps build another model while you're waiting. smiley

Edited By Percy Verance on 28/09/2017 18:04:58

I've been too busy either working on the new house or moving into it to have the time for building, but you're right, if 36% of us are using Spektrum radios and the service centre is being relocated to one place, they should have thought that they'd need more staff to cope with the increased demand for servicing and they should have trained staff before they shut down the other offices. Not afterwards. If I could afford to replace all of my Spektrum equipment I would do.

I hear that they are finally training some more staff so there should not be a repetition of this.

Peter Christy28/09/2017 18:30:51
1619 forum posts

Not owned by the same company as RyanAir, are they?

devil

--

Pete

Percy Verance28/09/2017 19:46:16
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8108 forum posts
155 photos

Ah but would you send it away again to see if the service was better next time David? surprise

Or will you try Mike Ridley?

Answer on a postcard please....... wink

 

Edited By Percy Verance on 28/09/2017 19:47:12

Geof5428/09/2017 20:29:51
45 forum posts

Hello,

Well, hopefully the end is near .... my friend's DX9 is on the way back to the uk.

This afternoon I persuaded my wife to ring Germany. It did take 3 attempts but maybe we were ringing at lunchtime and neither main reception or service direct line were answering. Anyway 3rd attempt later and Thomas picked up in the service department. As usual the conversation was in German. My wife then announced it was sent with DPD on Tuesday.

Quick call to tell my friend the good news.

Fingers crossed.

Geof

Geof5430/09/2017 20:21:12
45 forum posts

Hello,

It's back !!!!!!!!!

The DX9 is back. Repair and return carriage was free.

Two months from sending to Germany to return to UK.

Geof

john stones 130/09/2017 20:23:52
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10759 forum posts
1481 photos

yes

David Davis19/10/2017 09:06:35
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3469 forum posts
622 photos

Still waiting for my transmitter to return from its world tour.

Former Member19/10/2017 09:08:50

[This posting has been removed]

David Davis19/10/2017 09:21:46
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3469 forum posts
622 photos

It stopped working on or about 10th August.

I posted it to Horizon Hobbies' European Office in Barbuttel Germany where it arrived on 21st August, signed-for delivery.

I tried phoning and emailing Barsbuttel on several occasions even to the extent of reviving my A Level German but had no reply until they emailed me on 28th September telling me, in English, that they had sent my transmitter to the USA and that I could expect to receive it back by the beginning of October. I suspect they meant November.

So to answer your question Ikura, nearly two months have gone by since my transmitter arrived in Barsbuttel.

It's a good job I hung on to my DX6i, at least I can get some flying in.

They have lost at least one sale in France, where I now live, as a result of my experience.

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