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Is it a scam trying to get my Hobbyking details?

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i12fly21/10/2017 18:48:38
642 forum posts
22 photos

I just had an email, says from Hobbyking, that I've left something in my cart and not completed the order, and that I should follow a link. I didn't because I know it isn't true and just deleted the email. It was just headed 'Hi' which made me suspicious.

Former Member21/10/2017 19:14:20

[This posting has been removed]

ASH.21/10/2017 19:45:48
335 forum posts

Hi Percy, sorry to say but Hobbyking are quite informal - they want to be your pal.

I've had these same emails from them and just deleted. Things left in cart will be looked at another time!

Tim A21/10/2017 19:45:59
234 forum posts
13 photos

Have had email's in the past from a couple of online stores in the US, Motion RC was one when I was window shopping and checking freight costs. I left something in the cart but did not complete the transaction.

Certainly Hi is a bit suspicious. I would go to HK log in and check if there is anything is sitting in your cart, that is if you have actually been there recently.

iqon21/10/2017 19:52:21
1497 forum posts
239 photos

I think it`s Genuine ....maybe part of their new website design. had same email but deleted, I`ll buy it when i`m ready ....

Stuphedd21/10/2017 20:08:44
721 forum posts
376 photos

I had one yesterday , changed my password just in case !


cymaz21/10/2017 20:17:26
9334 forum posts
1211 photos

I've had one. Bought some stuff from HK. Went to check from the cart, ( the window was still open), nothing showing. So deleted the mail and didn't open any links.

brokenenglish21/10/2017 20:18:16
592 forum posts
30 photos

I've inadvertantly left things in my HK cart, and I've never had any email...

Frank Skilbeck21/10/2017 20:44:30
4819 forum posts
107 photos

Yep, I've had the same and have shutdown the site with things in the cart. I always do this, as if I press buy, the day after I remember something I should have added, this way I get a couple of days thinking time laugh

Edited By Frank Skilbeck on 21/10/2017 20:45:11

John Robertson 321/10/2017 21:42:41
192 forum posts
5 photos

Frank Skilbeck - Me Too!

Dave Hopkin21/10/2017 21:44:29
3672 forum posts
294 photos

If you have ANY doubt whatsoever about an email being genuine, DO NOT follow the supplied link

Go the the site and log in normally and look, in this case at your cart

HK might send links but it is against best practices and in the financial industry it is contrary to FCA code of conduct to send links - so if you get an email from a Bank with a link DO NOT OPEN IT no matter how genuine looking it seems

AndyD21/10/2017 22:26:10
773 forum posts
553 photos

seems like every ones getting this message,checked my cart and its empty so deleted message.

John Privett21/10/2017 23:40:14
6081 forum posts
243 photos
Posted by ASH. on 21/10/2017 19:45:48:

Hi Percy, sorry to say but Hobbyking are quite informal - they want to be your pal.

ASH - I think Percy's point was that a genuine email would usually address you by name, so it would say "Hi Percy" not just "Hi". And certainly not something like "Dear customer".

J V R22/10/2017 01:44:04
328 forum posts
62 photos

Just checked my spam box and its the same for me...

Edited By J V R on 22/10/2017 01:44:25

i12fly22/10/2017 16:42:27
642 forum posts
22 photos

Just to add there was nothing in my cart on Hobbyking and hasn't been for a couple of months so it wasn't genuine

Steve Hargreaves - Moderator22/10/2017 16:50:06
6765 forum posts
197 photos

I suspect it probably was genuine in fact.....many online sites record your visit via cookies & it's not unusual for the site (if it recognises you) to send an email "reminding" you to finish off your purchase; indeed this is a well known "method" to attract extra discount....add something to the basket then leave the site. Many online traders will contact you with a "special offer" such as "an extra 5% to complete your purchase".

All that said it pays to be cautious & Mr Hopkins advise is very wise & sensible....thumbs up

CARPERFECT22/10/2017 17:45:50
504 forum posts
9 photos

iTS the website that does it. try put something in your cart , then delete it, if you then leave the site it says you have something in your cart. it promps you to have another look. and you might buy it this time, its a sales pitch. nothing to get concerned about.

PatMc23/10/2017 00:15:45
4471 forum posts
548 photos

I think it's genuine. I left something in my HK cart a few weeks ago without deleting it or completing the purchase & have had the message -

"Left something behind?"
"Hi ,
We've noticed you've left something in your cart. It's not too late to seal the deal and complete your order...."

If I had decided to complete the order I'd have ignored any link in the email & gone to the HK site in the normal way.

Old Geezer23/10/2017 07:49:18
670 forum posts

No - I hadn't left anything either - so I thought - but there was something despite it not showing in the 'cart'.

That was yesterday - I just deleted the item, closed down and thought nothing of it - after reading the current messages I've followed the advice of the more savvy contributors and changed my password. As I have a 'backup' email address, would it be safer to use that for HK in future, or is that overkill?

Denis Watkins23/10/2017 07:59:37
4632 forum posts
129 photos

Changing you password is good enough OG.

You could use your other email and someone could mess with that too.

Just stick to your usual account email and have a good password.

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