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Scam or what ?

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fly boy320/03/2018 13:51:18
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3206 forum posts
11 photos

Had a strange automated call with American accent from talk talk which is my broad band provider. It asked to press 1 to accept and 2 to decline the call. I did neither and put the phone down. Would this be an attempted scam ? Cheers

Tony F20/03/2018 13:54:48
484 forum posts
105 photos
100 percent scam.

https://help2.talktalk.co.uk/scam-phone-calls
Jon - Laser Engines20/03/2018 14:11:03
3834 forum posts
149 photos

yea its pretty likely. if i get calls claiming to be from XYZ company i never answer any of their questions and tell whoever it is on the phone that i will contact the company myself as i do not give out personal details over received calls.

If you are feeling naughty you could also ask them to prove their identity. That usually gets rid of them

Percy Verance20/03/2018 15:21:03
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6637 forum posts
111 photos

Over the paast 10 days or so I've had both male and female callers - with foreign sounding accents - claiming to be from BT Openreach. They told me that my pc had been taken over by "Russian hackers" and I needed to turn it on immediately and follow their instructions. They advised me that unless I did as they instructed, my pc would stop working. I didn't and it hasn't.

I asked when did BT OPenreach begin contacting BT customers directly? I always thought BT Customer Services did that? I told them I would be verifying what they'd told me with BT Customer Services. The line went dead.......

If they or anyone else thinks I'm going to hand over control of my pc on a whim, they must think I just got off the last country bus......

I know these callers cannot be UK based, as I'm registered with the TPS. This prevents UK based companies from cold calling you.

 

Edited By Percy Verance on 20/03/2018 15:25:28

Ron Gray20/03/2018 16:40:02
887 forum posts
231 photos

We very rarely get such calls but when my wife receives them she has various approaches to them:

1. Asks them to wait for a bit while she sorts out the children, she then leaves the phone and gets on with her life, returning some 20 minutes or so later by which time they're hung up. (Children left home many years ago!)

2. Asks them to wait whilst she connects the auto recording and tracing software, calls usually end at that point.

3. Tells them that there is a very bad line and promptly puts the 'phone in a metal bin and bangs it for several minutes, calls have ended by the time she stops.

4. Starts asking them questions about themselves and their families, and doesn't give them chance to ask any questions, after about 5 minutes they usually make an excuse and hang up.

5. Says that she's just got to put them on hold whilst she answers another call then places the 'phone next to the radio, calls end very quickly.

My wife does like a challenge!

Cuban820/03/2018 16:59:16
1993 forum posts
3 photos
A so called 'green energy company' have been making a pest of themselves on my land line recently. I Am TPS registered but it seems to not bother them one jot. They use a foreign call centre that withholds its number, and invites you to make contact for further details from a local company. Declining their offer doesn't remove you from their calling list as promised, but you get a repeat call within a week. This went on for half a dozen times. I eventually asked for one of their operatives to contact me and feigning interest, asked for the full contact details of their firm. I thanked them politely and said that I would now be reporting them to the relevant regulating authority, as I was TPS registered and they were breaking the law by cold calling me and that their foreign call centre calls were now harassing me. She claimed that the TPS was no longer in operation and then rang off. No further calls as yet. They're wasting their time anyway, as I make it a rule never ever to do business over the phone or on the doorstep.
Gary Manuel20/03/2018 17:49:56
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1681 forum posts
1492 photos

c8 - just tell them that you are going to fetch the home owner to speak to them, then go make a cuppa or something. Keep checking every now and again - eventually your line will become free and you can hang up.

Stuart Coyle20/03/2018 18:24:37
115 forum posts
4 photos

Very persistent, aren't they? I once responded in French and they rang off. An hour later I received the same call from a French lady! Now, I just scream "Jenny jowl" - I don't know what it means, but its an expression that my driver used towards traffic light beggars in Delhi, with good effect.

.

Bob Burton20/03/2018 18:43:23
171 forum posts
Posted by Percy Verance on 20/03/2018 15:21:03:

I know these callers cannot be UK based, as I'm registered with the TPS. This prevents UK based companies from cold calling you.

Edited By Percy Verance on 20/03/2018 15:25:28

Being registered with the TPS, which I am, does not prevent calls from UK based companies. Over the years I have had several sales/marketing calls and when questioned the caller says that they are working from a list of non TPS registered numbers that they have bought, so cannot be held responsible if it is wrong. Usually the number is withheld of is faked which makes reporting them to the TPS difficult..

Peter Miller20/03/2018 19:08:03
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9120 forum posts
1048 photos
10 articles

I know these callers cannot be UK based, as I'm registered with the TPS. This prevents UK based companies from cold calling you.

You must be joking. TPS does not stop UK callers. I usually ask them if they have heard of the TPS and then they hang up.

When the callers. say that they are from Talk Talk I tell them I am on Sky. Thezy either try to put me through to the "Sky" department or the next caller says they are from Sky.

Eagle 89920/03/2018 19:09:52
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151 forum posts
15 photos

In the words of Mrs Brown, after she'd had elocution lessons, I just say 'That's nice' and hang up devil

fly boy320/03/2018 21:47:46
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3206 forum posts
11 photos

Thanks folks for your concern and helpful advice. Hope I can be as vigilant in the future. Cheers

PatMc20/03/2018 23:53:39
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3715 forum posts
476 photos

I just say "What computer ? I don't have one".
I'm not bothered whether or not I waste their time but I'm not going to waste any of mine.

Brian Dorricott 121/03/2018 09:43:07
50 forum posts
2 photos

You know when that gust of wind landing spoilt your day , then that Berk in the Audi carved you up on the way home and you banged the tail out of alignment getting the plane out of the car ? Let it all out on the phone to the scammers and get a list of Hindi swearwords from Google or local newsagent , enjoy yourself !

Rick Tee21/03/2018 09:43:34
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294 forum posts
20 photos

As far as I can tell TPS does nothing, they can only take action against a company that calls via a UK exchange, when the call is confirmed to be sales and is cold calling. Companies simply say it was a canvassing call to circumvent TPS. I'd be surprised if TPS ever fined anyone. When calls here started to peak at 20 a day I bought a call guardian phone and it all stopped.

Steve Hargreaves - Moderator21/03/2018 19:35:30
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Moderator
6605 forum posts
182 photos

+1 for the call guardian phone.....works brilliantly. Since we got one we have had zero nuisance calls.....not one. Buy one & be happy.....thumbs up

Broken Prop21/03/2018 20:08:24
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537 forum posts
1 photos

Thumbs up for Call Guardian. Mine has got 52 lines blocked so far and the frequency of cold calls has dropped off dramatically. It works for a while and then you get sold on to another list and it all starts again.

Never mind, the Call Guardian is nowhere near full up!

Don Fry21/03/2018 20:47:25
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2507 forum posts
30 photos

Wots a Call Guardian?

I swaear I will commit murder on the person who did predictive spell checkers, with an alibi.

Edited By Don Fry on 21/03/2018 20:50:41

fly boy321/03/2018 21:12:47
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3206 forum posts
11 photos

How does a call guardian phone work, do you have to log all the numbers that you know are ok ? Cheers

John Privett21/03/2018 22:34:08
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5700 forum posts
219 photos
Posted by Stuart Coyle on 20/03/2018 18:24:37:

Very persistent, aren't they? I once responded in French and they rang off. .

Some time back I used to regularly get a call with a recorded announcement about winning a free holiday to Florida and to press 2 to get details. I generally hung-up at that point.

Now as I recall the scam was that the holiday (accomodation) was "free", you just had to pay them for your flight to get there - and of course the flights were extortionately priced...

So one time I decided to play along to see what happened. I pressed 2 and after a burst of American-style ring-tone a lady with an American accent answered. She asked me a couple of questions and I answered each one in French. She seemed a bit confused by this but carried on anyway and asked another couple of questions.

Finally she apologised and explained that she didn't understand Spanish. I resisted the temptation to shout, "It's French, you idiot!" at her, instead politely saying, "Quel dommage" (What a shame) and ending the call.

I never received another call from them after that!

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