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Good service from Ripmax

RX faulty

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Phil Francis31/07/2018 21:45:36
53 forum posts
11 photos

Bought a Futaba 14sg in 2013 + extra 7008rx. Went to use the RX about 6 weeks ago it would bind but would not operate any servos. Sent it back to Ripmax explaining the situation expecting them to repair and ask for a payment for return. Phoned them a couple of weeks later to find out what was happening and they told me there was a new one on the way to me. Well chuffed.

Tom Sharp 231/07/2018 23:16:39
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3391 forum posts
17 photos

Such things never happen to me. crying

Martin Harris31/07/2018 23:27:23
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8556 forum posts
214 photos

It's happened 3 times to me - I've found Ripmax very reasonable if approached in the right manner...unlike the brick wall I've encountered with a couple of their competitors. Shame how Horizon went - they were equally accommodating when the UK operation was still running.

Cuban801/08/2018 08:33:00
2502 forum posts
10 photos
Posted by Phil Francis on 31/07/2018 21:45:36:

Bought a Futaba 14sg in 2013 + extra 7008rx. Went to use the RX about 6 weeks ago it would bind but would not operate any servos. Sent it back to Ripmax explaining the situation expecting them to repair and ask for a payment for return. Phoned them a couple of weeks later to find out what was happening and they told me there was a new one on the way to me. Well chuffed.

Probably just as cost effective and convenient for them to give you a new tranny rather than have a tech at the bench spend time and money on spares repairing your old one - maybe getting it returned again - disgruntled customer etc.

What's the retail price of a new 14SG? £400 or so with the wholesaler's markup, the retailers bit and the dreaded VAT?

A guess, but I doubt if Ripmax imports them from the Far Eastern manufacturer for much more than a quarter of that total figure, maybe even less (they all keep that sensitive data very secret), so I doubt if they're actually very much out of pocket, if at all - there's so little to be made on the repairs of consumer goods these days, given the high volumes/low price, generally good quality manufacturing in the first place, limited need for traditional servicing and not long on sale before the next upgrade, but of course they do get the free and very positive advertising about how wonderful they are, spread about the modelling community. Good for Ripmax anywayyes.

Chris Walby01/08/2018 08:51:17
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927 forum posts
222 photos

I broke the flap switch on my Spektrum DX8 gen 1 a couple of weeks ago, phoned Al's hobbies and had a chat.

Very helpful and mentioned one of his engineers had just returned from Spektrum training course and I could pop in or post it to get it fixed. He enquired on my soldering skills and said they could dispatch a spare switch for me to solder in.

Turn up 2 days later, fitted and working a treat..perhaps the tide is turning?

Gordon Tarling01/08/2018 11:41:35
229 forum posts
4 photos

Cuban8 - the OP's post stated that it was a faulty receiver, not a transmitter.

Cuban801/08/2018 16:16:03
2502 forum posts
10 photos
Posted by Gordon Tarling on 01/08/2018 11:41:35:

Cuban8 - the OP's post stated that it was a faulty receiver, not a transmitter.

Fair enough, my mistake... but with a receiver it's even less economic to repair hardware - same reasons, just more so given the low value to the distributor.

I used to work as a bench repair tech for a small company that distributed specialist electronic test gear to the power industry. We used to aim to just break even on the repairs, which was not too bad on a bit of kit worth ten grand, but difficult on say a test meter worth just a couple of hundred.

Edited By Cuban8 on 01/08/2018 16:24:06

Brian Hammond15/06/2019 14:37:49
285 forum posts

Once again fantastic service from Paul K at Ripmax.

Percy Verance15/06/2019 14:56:47
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8095 forum posts
155 photos

I agree it is good service. But wouldn't it have been better still if it hadn't developed a fault in the first instance?

Futaba stuff from 30 or 40 years ago hardly ever went wrong. In fact I still use some Fut 128 (forerunner of the 148) servos from the early 80's

Cuban815/06/2019 16:02:56
2502 forum posts
10 photos

I was a Futaba user from the mid 70s to 2012 and agree that the gear was excellent, but not Infallible, particularly their PCM gear which claimed many a model in my club back in the day. Never used it or found it necessary over standard PPM.

Percy Verance15/06/2019 17:31:25
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8095 forum posts
155 photos

C8

I think they had some initial issues with the first 512 PCM sets, although we did have one at our site way back when, and he had no problems as I recall. I didn't switch to PCM either, preferring to stick with the normal FM stuff. I did move to using IPD receivers though when Mpx introduced them. They offered some of the benefits of PCM ( integral failsafe plus a glitch counter) without the *will it, won't it* worry of PCM lock outs...........

Edited By Percy Verance on 15/06/2019 17:36:55

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