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Contacting retailers

Anyone ordered & received anything in the last 7 days

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Stearman6514/01/2019 13:04:24
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770 forum posts
893 photos

I ordered some parts mid last week from Al's Hobbies, received a confirmation email of my order, but up to now no confirmation they had been dispatched, Emailed them twice to check why, no response?

Ron Gray14/01/2019 13:11:53
2226 forum posts
978 photos

Have you tried ringing them?

Stearman6514/01/2019 13:20:15
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770 forum posts
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Posted by Ron Gray on 14/01/2019 13:11:53:

Have you tried ringing them?

If you order by email, get confirmation by email, you should be able to ask a question by email using their auto response. The telephone call would cost more money. I've already told them by email to cancel & refund if they haven't got the parts in stock, which wasn't indicated when I ordered them.

Jon - Laser Engines14/01/2019 13:31:45
5550 forum posts
270 photos

Emails get lost, servers go down, junk mail filters take over.... It happens to me all the time.

Im with Ron, just call them. If you are worried about the expense, borrow a phone with some free minutes on it.

Ron Gray14/01/2019 13:32:09
2226 forum posts
978 photos

And if you can't get a response by email pick up the 'phone to get a response! Why cut off your nose to spite your face?

Nigel R14/01/2019 14:05:44
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3971 forum posts
714 photos

Maybe its more fun to do that and then start a thread about it on a forum.

You do appear to be going out of your way to make life difficult for yourself, that is all I can say.

John Robertson 315/01/2019 00:07:19
192 forum posts
5 photos

Al's Hobbies? I've had excellent service from them. It seems a bit harsh to get stuck in so early. I'm with Jon and Ron on this one. Go on - give them a ring and a fair crack of the whip.

SR 7115/01/2019 05:30:31
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460 forum posts
140 photos

Some people seem to make a habit of creating trouble !!!!

Stearman6515/01/2019 06:52:21
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770 forum posts
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Despite all the huffing & puffing, no one has come back with an answer to my original heading question, " Anyone ordered & received anything in the last 7 days"?

Don Fry15/01/2019 07:20:47
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4557 forum posts
54 photos

Als Hobbies will know, give um a ring.

Ron Gray15/01/2019 08:05:23
2226 forum posts
978 photos

That’s a novel idea Don!😂

kevin b15/01/2019 09:42:31
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1848 forum posts
146 photos

The telephone is an old fashioned device for communicating with people, who are not necessarily stood next to you. I whole heartedly endorse it and have had great success with it. Some people even have a machine, whereby you can leave a message if they are not readily available and can call you back upon their return. devil

I am also given to understand that some telephone companies allow you to make calls up to one hour long without charge ! This is much appreciated here in Yorkshire. smiley

Gary Murphy 115/01/2019 10:01:02
434 forum posts
19 photos

Even a well run business will not see a email instantly. But if that phone rings I bet it gets answered.

Any probs with a order I always ring.

The Wright Stuff15/01/2019 10:33:46
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1381 forum posts
226 photos

While I agree that ringing them is what many of us would choose to do next, me included, it isn't always convenient.

That suggestion was made in the second post. The OP can either accept the advice or not.

I see no need for the subsequent sarcasm. This is supposed to be the friendly forum!

Martian15/01/2019 10:39:22
2540 forum posts
1169 photos
Posted by The Wright Stuff on 15/01/2019 10:33:46:

While I agree that ringing them is what many of us would choose to do next, me included, it isn't always convenient.

That suggestion was made in the second post. The OP can either accept the advice or not.

I see no need for the subsequent sarcasm. This is supposed to be the friendly forum!

Fully agree Steve

Former Member15/01/2019 11:12:36
724 forum posts

[This posting has been removed]

Stearman6515/01/2019 11:23:12
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770 forum posts
893 photos

I suspect that most of those who have posted on this thread possess a smart phone? & phone calls are included in their expensive contracts. Some, like me do not, & have to suffer the exorbitant charges levied by BT.

Emails are a boon to those like me on a fixed income & have to watch the pennies. I've been in this situation before with other sellers, online & those with actual shops who refuse to answer emails. Sometimes it is because they don't have the items they list in stock. Some will advise you when you try to order, some have an automatic system where their stock on-line is automatically up-dated. In the past I have tried ringing a retailer, only to receive a recorded message where they are busy & to ring later. Others put you on hold & your costs are totting up. In the current instance I have reported the matter to Paypal (by email) & if the retailer hasn't responded in a set time, PP will refund me & I can try to order the items elsewhere. as for AH, I won't be using them again.

Stearman6515/01/2019 11:31:54
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770 forum posts
893 photos
Posted by Stearman65 on 15/01/2019 11:23:12:

I suspect that most of those who have posted on this thread possess a smart phone? & phone calls are included in their expensive contracts. Some, like me do not, & have to suffer the exorbitant charges levied by BT.

Emails are a boon to those like me on a fixed income & have to watch the pennies. I've been in this situation before with other sellers, online & those with actual shops who refuse to answer emails. Sometimes it is because they don't have the items they list in stock. Some will advise you when you try to order, some have an automatic system where their stock on-line is automatically up-dated. In the past I have tried ringing a retailer, only to receive a recorded message where they are busy & to ring later. Others put you on hold & your costs are totting up. In the current instance I have reported the matter to Paypal (by email) & if the retailer hasn't responded in a set time, PP will refund me & I can try to order the items elsewhere. as for AH, I won't be using them again.

UPDATE

Just as I finished this post, the phone rang & it was Al's Hobbies, very apologetic saying they had had a problem with the supplier but now had the second item in stock & did i want them to send it today. I agreed.

A quick reply to my first email query would have alleviated all this & left me with a different impression that I have now.

Former Member15/01/2019 11:43:15
724 forum posts

[This posting has been removed]

john stones 115/01/2019 11:44:19
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11590 forum posts
1517 photos

Glad you're sorted Stearman, pay n go phone myself, so I agree with your point, if people can take my order via e mail, they can update any issues via e mail. They spot the order quick enough, why not a query.

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