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4 max motors

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Matt Coldron14/03/2019 12:57:25
15 forum posts

I have a order in with 4max and other than telling me what I paid 4 and taking payment I have had no more contact. I have tried ringing face book and emails can anyone help please my dad is sick and this is a last gift for him

Chris Walby14/03/2019 13:08:01
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1196 forum posts
297 photos

Ring George at 4Max between the times on their web site and have a chat to see what's happening. Failing that email him as that normally works for me.

I have had nothing but good service and advice over the years (although sometimes it takes a day or two to get a response).

Stearman6514/03/2019 13:16:17
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770 forum posts
893 photos

If he is away he usually puts a note on his web site? The date is up to date but that is probably an auto feature? No sign of an absent note.

**LINK**

Jon Robb14/03/2019 13:37:59
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36 forum posts
2 photos

I spoke to him the latter part of last week so he is still around, in the past he has advised mornings are the best time to get hold of him or to email him and he will call me back.

Nigel R14/03/2019 14:24:53
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3735 forum posts
585 photos

4-max do seem to be held up as a great example of good customer service by those on this forum who use them, so don't lose faith just yet.

How long ago did you order, and how recently have you tried ringing / email / facebook?

Matt Coldron14/03/2019 14:51:16
15 forum posts

He has messaged me now he is waiting for out of stock items Nothing showed up as out of stock. Don't know what this is for my sick farther I'm gutted

Jonathan W14/03/2019 15:19:13
120 forum posts
11 photos

Matt, maybe he can send you the items in stock and refund you for the others. What are the out of stock items? Then we could suggest to you an alternative source.

Matt Coldron14/03/2019 16:34:41
15 forum posts

Tried to find out but nothing other than waiting for items and could be as late as Monday. Refund will not allow me to buy a replacement faster than he can sort it as I will have to wait for the money to show up. I Just hope its tomorrow but it better be Monday or I think its miss advertising as the attraction was the fact everything was in stock or 90 odd % Iwould have paid more else where so long as dad gets to enjoy the plane. I will stick with it he seems respected so I will try to do the same just wish I knew more about the problem

Adrian Smith 114/03/2019 17:13:20
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2418 forum posts
1218 photos

Matt, as has been suggested many times before in various threads, before ordering online ALWAYS telephone to see if the availability is there. It would avoid all this angst you are experiencing. For my own standpoint I use 4-Max regularly and find George excellent. In fact it's quite pleasant to speak to a human being before ordering on the web in his case. wink

Peter Miller14/03/2019 18:19:02
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10947 forum posts
1272 photos
10 articles

I know that George is there, I emailed him with instant response.

I always order by phone and get my goods next day. I cannot reccomend 4-max highly enough

kc14/03/2019 19:24:54
6419 forum posts
173 photos

When a supplier is contactable by phone it makes sense to phone and discuss the situation and see if an alternative item is available or whether a partial shipment is acceptable.

If there is a special reason as there seems to be in this case then maybe 4 Max can do something special to help.

leccyflyer16/03/2019 14:38:31
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1419 forum posts
317 photos

It's 2019, not 1919.

If a trader has a website through which it is possible to make an order then that ought to have decent stock control, not require a telephone call to check stock availability.

Those who are not retired and do not have spare time during the day might wish to order online in the evenings, when a telephone call is not appropriate, The mantra to always ring to check the availability of stock simply isn't right for everyone, and it falls on the retailer to know what they have in stock. If you are showing something as in stock on the website then it ought to be in stock. If it isn't in stock, because and your website doesn;t have decent stock control then the correct thing for the retailer to do is to contact the customer immediately - not for the customer to have to wait and check by telephone on their own initiative.

Matt Coldron16/03/2019 21:25:24
15 forum posts

Leccyflyer Thankyou so much for seeing it on the other side of the coin. As it happens I a single Dad raising A 6 year old boy 7 girl 14girl and 15 year old girl and a sick Father ontop. I took reports on this forum that I would have no trouble and his advertising bragged about stock. To top it all my parcel is at Dpd now but in a cage until Monday go figure if I had known I could have paid extra and got it today but communications from 4max are rubbish so now I paid best part of £10 to have to wait 4days for £500 of stuff. Surely he should have covered it for the inconvenience. Wont use them again Never have this with Fpv parts if it's not in stock it says so. And as for ringing its like when my ex calls I ignore the phone if it's a mate I pick up Same with 4max I called at least 10 times got a answer 0 times ... this is the end roll on Monday at least my dad has been spared the stress

Ron Gray16/03/2019 22:20:50
1908 forum posts
779 photos

I really do despair! Whilst I accept that the 4-Max website should not have shown stock if there was none available, I know only too well how these things can happen (I run an internet based shop too), mistakes do happen to the best of systems. I state on my website that things can take a few days to get delivered (most are usually within a couple of days), the reason I've had to put that on the site is that everyone expects instant delivery, patience seems to have gone out of the window. I would not let one bad (ish) experience sully your views towards 4-Max, there are far too many positive views from many forumites that tell me you were unlucky, as simple as that.

Nigel R16/03/2019 22:27:23
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3735 forum posts
585 photos

Can't help agreeing with leccyflyer here.

 

However.

 

I'm confused. Are all the things ordered now on their way?

 

Ron I think part of the issue here is the difficulty Matt is having getting 4max to answer the phone. When things go wrong the communication needs to be better not worse. 

 

 

Edited By Nigel R on 16/03/2019 22:31:12

Adrian Smith 116/03/2019 22:51:03
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2418 forum posts
1218 photos

Well Matt, leccyflyer welcome to the real world! It may be 2019 and not 1919, but what is self evident is that the suppliers to our specialised hobby are quite often one man bands or small outlets that work to a small operational budget and hence the website stock control is less than perfect. We are not dealing with the likes of Amazon, Ebay etc who have large resources, but are clearly unable to supply a wide range of R/C equipment that we hobbyist require and with an instant gratification tag to it. If you want to find a supplier that provides the wide range of electric R/C gear that 4-Max attempts to for example, then I wish you luck with that and I would be interested to hear who you think might do it better.
Additionally, if I was going to spend in excess of £500 in equipment I would certainly check beforehand as to availability because to do otherwise is frankly naive even in this day and age. Furthermore, leccyflyer’s assumption that only “retired people” have time to phone is a generalisation without any basis of hard evidence. Many of my working R/C contacts seem to find time to check stock availability so I don’t buy that view.
Ron’s opinion is quite reasonable and I don’t take issue with it. If we operate in a slightly specialist hobby then we have to be a little more understanding of our hard pressed retailers otherwise we will all end up having even fewer outlets to go to.

Jonathan W16/03/2019 22:52:37
120 forum posts
11 photos

To put this in another perspective, last Sunday evening I placed an order online with Model Shop Leeds for value approx £50. On Monday morning they emailed to say that one item was out of stock but was expected in 2 or 3 days. Would I mind waiting? I replied to say that so long as I received the items by the next weekend, that would be fine, thank you. On Thursday I received a dispatch notice by email and on Friday all the items arrived as ordered. That is how it should be done.

I've also experienced good service from 4-Max, so the hiccup on this occasion for a significant value order does not appear to be typical.

There must be times as a single father that you are overloaded and cannot get everything done perfect. Maybe 4-Max was overloaded and consequently dropped the ball on this occasion.Hopefully after some reflection you will give them another chance in future.

leccyflyer17/03/2019 05:16:08
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1419 forum posts
317 photos

Yes Jonathan, that's how things should be done -which is as I described earlier. If something isn't in stock the retailer should contact the customer, not the other way around. All of the entreaties to telephone seem to have missed the point made by the OP more than once, that he has telephoned and hadn't got an answer multiple times after having not received his goods.

Furthermore I made no assumption that only retired people had time to telephone, I pointed out that always telephoning to check stock availability wasn't for everyone, especially those folks who choose to order online in the evenings, in their free time- using the actual website ordering which is the virtual shop window for the retailers. I've dealt with lots of one man bands in the hobby trade, including those very small operations with ebay shops and, funnily enough, they seem to have working stock control systems on their websites and web shops which indicate what is in stock and what isn't, without needing any checking by telephone beforehand.

Chris Walby17/03/2019 07:22:06
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1196 forum posts
297 photos

While I have sympathy for the OP as I have been there plenty of times, reflecting on why I use certain suppliers and not others I think it boils down for me on the urgency of the order.

This not only applies to 4Max, but all that I pay money for goods I expect to receive a service.

If its not urgent then order with stock showing and don't worry about the two missed deliveries on two consecutive days and drive 15 mile round trip to collect when it suits me. If it was that urgent I would phone the supplier ask if it was in stock and delivery method, then work out if I need to take a days holiday just to get the part I need so urgently.

Yesterday I was at my LMS (70 mile round trip), they had a phone order for an IC engine (bet they don't shift many of them compared with keeping one of every size in stock) and they sold one overnight the previous evening. Just unlucky they have nothing and then two sales.in less than 12 hours. Phone customer was informed that they would back order and it would be with him by the end of next week.

My point, if you want it urgently then communicating with the supplier is key, 4max have a comments box on placement of order, did the OP explicitly state at that point that it was urgent and either dispatch the complete order or cancel notify the OP and refund the payment.

Stearman6517/03/2019 08:18:33
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770 forum posts
893 photos

At the other end of the spectrum, I've been looking around for a camera. The three biggest retailers I have bought from previously, had one or more in stock. I'm talking about Amazon Jessops & Wex. I also wanted to buy a few ancillaries with the camera such as a memory card, bag & a spare battery. I had whittled the dealers down to two, Amazon & Jessops. When I totted up the cost with ancillaries, Amazon came out cheapest, so I proceeded with the order. On the last page before I pressed the final button, Amazon told me "they were giving me a 20 day trial of Prime" I didn't want prime as a few years ago I inadvertently took them up on a free trial, I think it was a book club. Unbeknown to me the trial didn't automatically expire & I paid a fee for 12 months before realising what was going on, I hadn't bought anything after the expiry of the free trial. Eventually I got my 12 months payments back. Back to prime, Amazon had done this before a couple of years ago, eventually I got them to cancel the Prime trial automatic payment..

I was so p****d off with Amazon I cancelled the whole order & went with my second choice which cost me a few £'s extra, but with the satisfaction I wasn't being manipulated by Amazon.

Back to 4Max, after reading all the OP's posts, I think there is more in this than meets the eye. IMO 4Max are one of the better dealers I've dealt with including, Steve Webb & Leeds Model shop.wink

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