|David Palmer 5||12/06/2019 10:55:07|
|2 forum posts|
Anyone any idea why KL are not answering the phone and not fulfilling orders
|Nigel R||12/06/2019 16:37:31|
3916 forum posts
A number of reviews on trustpilot seem to suggest they have history for sub par customer service and being slow to sort their website orders out.
Give it a while, then seek refund, via credit card or paypal etc.
|Jon - Laser Engines||12/06/2019 16:59:34|
|5510 forum posts|
I had a problem with some paint i bought from them. It had all bits floating in it and was a nightmare to spray with. As i was on a mission and committed to the job i pushed through using a tea strainer to sort it out. I phoned them explaining the problem but didnt expect a reply as i had used most of the paint and thrown the tin away.
They asked me to send the tin back, which i did after a bin rescue, they then said they found similar issues with their stock and they would get back to me. 2 weeks of silence and then i was told that my virtually empty 125ml tin would be replaced with a full 1 litre tin direct from the manufacturer.
I found their service first class and cant complain.
The problem with online customer complaint websites is anyone can complain, and if they have a beef they will. Folks who are happy tend to not post anything as they have nothing to talk about. You also get the unreasonable types who expect the world to revolve around them and leave a bad comment when they find it does not.
I will be keeping an eye on proceedings, they were always my go to shop
|SR 71||12/06/2019 17:06:01|
450 forum posts
I have always found them to be on the ball with the orders I have placed with them and would certainly recommend them
9254 forum posts
Gone up to Weston Park? I’ve always found them utterly reliable in the past.
|Chris Barlow||12/06/2019 17:25:28|
1904 forum posts
My wife phoned to order a birthday present from them at the end of April. Phone rang for a while & then answered. The explanation was that the guy was on his own in the shop dealing with internet orders, dispatching orders, answering the telephone and dealing with customers at the same time. No surprise it took a while to answer and perfectly understandable.
With model shops struggling against online shops and sales/profit margins getting tighter I don't suppose they can afford to hire a lot of staff full time for 6 days a week so it's to be expected really. We have also got used to next day delivery from online shops and waiting 5 days for goods may seem unreasonable now but only a few years ago we would phone up to order our goodies and wait till the weekend to go to the shop and pick them up.
Understanding our retail situation for modelling and some patience should help the remaining high street shops keep afloat.
I have used KLM several times now as well as others to try to spread the load/love. Not had any problems yet but then again I usually expect my delivery if posted to take around 10 days. Sooner is a bonus!
|Nigel R||12/06/2019 17:29:06|
3916 forum posts
Sounds like you should stick with it, if he's a one man band it may simply be a case of not yet getting to your order or unable to answer the phone.
|Chris Barlow||12/06/2019 17:35:35|
1904 forum posts
How do you know they're not answering the phone? They are probably answering a call whilst you are waiting, just not your call. Or have you been trying for a while now with no luck?
And how many of your orders have not been fulfilled? Just your one or several you have placed recently? Or do you know of many other orders not delivered to other people?
Your post gives the impression they're avoiding you or other customers when in reality the may be bending over backwards trying to help as many customers as possible, just not your phone call?
9254 forum posts
While not condoning shoddy service and rudeness, I do think that we should cut the remaining uk model shops a bit of slack.
On one post we bemoan the loss of local shops and the next reporting the non answering of the phone.....no disrespect to you, Dave Palmer 5.
Case in point, Probuild, are not very swift at answering emails. Get them on the phone and they couldn’t have helped me more.
|Cliff Bastow||12/06/2019 18:28:57|
893 forum posts
I have always found them very helpful although I admit its been a few months since I have used them.
The last time I called in about 3 months ago they were well stocked.
|David Palmer 5||12/06/2019 18:55:55|
|2 forum posts|
Like several people here I have also used KL in the past and have previously never had any problems.
I logged onto my account with them and found that my order for a component shown as in stock was marked as pending after 5 days. I phoned without answer and I have emailed also without answer.
As it seems others have experienced delays I will wait a little longer and hope to receive my goods in due course
|Denis Watkins||12/06/2019 19:14:52|
|4448 forum posts|
Kings Lynn do say on their site that they receive 100s of emails
So the telephone is the preferred contact for order queries
|David Ashby - Moderator||12/06/2019 19:22:25|
11018 forum posts
Folks, one post deleted already. Let's keep those posts factual please and not speculative.
|simon barr||12/06/2019 19:56:56|
1051 forum posts
No time for King's Lynn Models... Very unhelpful in my experience.
|Braddock, VC||12/06/2019 20:19:40|
1654 forum posts
I've always had good service from KLMS.
Charlie, one of the staff there is on rcmf.co.uk as a mod, maybe try on there.
|Tim Flyer||12/06/2019 20:40:38|
1289 forum posts
I like Kings Lynn Models too. I agree with post further up saying that we should allow the odd slip up given they are not some massive anonymous organisation. They have given me good advice in the past and pointed me to money saving alternatives. Yes any small business can slip , but from all my chats with them they are run by fellow modellers and that helps. Best to simply call them (I often do) if your order status is still “pending”after a week. As you may see from the other thread there are currently serious shortages in many ARTFs and I’m sure some other RC gear supply might be running in short supply this year...
Edited By Tim Flyer on 12/06/2019 20:49:09
Edited By Tim Flyer on 12/06/2019 20:52:31
|SIMON CRAGG||12/06/2019 21:20:24|
|575 forum posts|
Sorry, but me as well. They used to be excellent, but my money goes elsewhere these days after being let down by them.
|Paul Marsh||12/06/2019 21:34:35|
4029 forum posts
I've had a couple models from them, a T-28 120 size Trojan and a Wot 4XL, all arrived ok. Maybe a glitch, we can't be all human!
|Charlie Cox||12/06/2019 21:53:17|
|10 forum posts|
I'm Charlie as mentioned above.
There are two guys working in the shop who, to be fair are usually answering phones and fulfilling orders all day every day.
Just like any other shop, sometimes things go wrong, or something gets missed.
I'm not offering excuses, but things happen
If your ringing and not getting an answer, please be patient, try again later, i can say with some confidence that the guys are on another call. One day, i'll try and record the number of calls, e-mails and walk ins the shop gets in a day, just out of interest.
For you guys on here, i am a mod on RCMF, message me on there if you want.
To finish though. I don't work at the shop, i have full time employment elswhere thankfully.
A really good friend owns it and i help out in a very small way, and two good friends work there who are modellers themselves and are really, really helpful in all things modelling.
Hope that helps
|Nigel Dell||12/06/2019 22:20:34|
|448 forum posts|
I have to admit I was a little surprised by this thread, sorry you are having problems but my experience is they are excellent, I have mainly dealt with Jack and he is most definitely on the ball and very helpful, they are one of my go to retailers.
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