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Customer service, more than satisfied

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cymaz17/07/2019 21:54:22
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8531 forum posts
1150 photos

I have an Evolution 7-77cc radial, now nearly 8 years old.

It has developed a leak in number 1 cylinder. It seems like the leak is between the barrel and the head. I can only assume that it has been shrunk fit.

Anyhow, finding replacement parts are as rare as a polar bear in the Sahara. The only parts that I could find was rockers, push rods. After sending several emails and getting helpful replies, ( CH Ignitions deserve a special mention), I mailed HH in desperation.

Within a few hours they replied offering some used with rings. Too good to miss. Now, some people may throw their hands up in disgust but the rest of the engine is running well.

I’ve ordered 2 cylinder and ring combination for $80 including postage from Illinois.

I will report more when they arrive. HH in the US could not have been more helpful. They even returned my call to save the phone bill.

Ken Ball 118/07/2019 01:49:18
14 forum posts

It’s always good to hear of good customer service.

like to support them

Ken B

cymaz24/07/2019 17:54:12
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8531 forum posts
1150 photos
Tracking results as of Jul 24, 2019 4:31p GMT
Date/Time Activity/Location
7/24/2019 7:25 am International shipment release - Import
STANSTED GB
7/24/2019 3:21 am In transit
STANSTED GB
7/24/2019 1:11 am At local FedEx facility
STANSTED GB
7/23/2019 5:00 pm At destination sort facility
STANSTED GB
7/23/2019 4:53 pm In transit
STANSTED GB
7/23/2019 5:55 am In transit
INDIANAPOLIS, IN
7/23/2019 5:40 am In transit
INDIANAPOLIS, IN
7/23/2019 5:04 am Departed FedEx location
INDIANAPOLIS, IN
7/20/2019 4:10 pm In transit
INDIANAPOLIS, IN
7/20/2019 5:15 am Arrived at FedEx location
INDIANAPOLIS, IN
7/19/2019 7:28 pm Left FedEx origin facility
URBANA, IL
7/19/2019 4:28 pm Picked up
URBANA, IL
7/19/2019 1:15 pm Shipment information sent to FedEx

Had a tracking number. It seems there is no duty or customs charges!

cymaz26/07/2019 17:41:10
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8531 forum posts
1150 photos

Parcel arrived today safe and sound. Very pleased.

8f226a28-1f34-46a5-95d7-ab0d80698ec4.jpeg

David P Williams26/07/2019 17:56:30
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834 forum posts
282 photos

Cymaz - did you talk to Morris at Morris Mini Motors? He now sells the revised UMS versions but I'm pretty sure he has quite a few Evolution bits and pieces knocking around. May be worth a try next time.

cymaz26/07/2019 18:36:13
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8531 forum posts
1150 photos

No...blush. The new versions have a slightly different cylinder fixing method which makes them not compatible with my old one.

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