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Will we continue to get the magazine (RCM&E)?

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David Ashby - Moderator14/04/2020 16:10:47
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Ok,

As the email conveyed, basically overseas subscriptions are paused and will pick up again as soon as the international couriers are back on track, subscribers will then go on to receive the correct number of issues they have paid for.

This does mean that some paper issues will be missed completely. The advice is to hang on till your next normal issue is received and then email subscriptions with details of those you've missed if you would still like them, if stock is held then they'll be sent and the subscription length adjusted accordingly (if that makes sense).

I'm just the messenger of course, not an employee, and without access to the subscriber database etc. So please use the email in my post above to convey specific requests to subscriptions.

Sorry I can't give you anything better but I know Kevin would join me in expressing sincere thanks to overseas readers for their patience and forbearance in these difficult times.

David

 

 

 

 

Edited By David Ashby - Moderator on 14/04/2020 16:15:45

Joost Roeleveld14/04/2020 18:13:00
15 forum posts

David, you seem to have contact with the publisher, which I do not. (None of my emails to the publisher have been answered and this lack of feedback from them is not helping matters here).

I would prefer to have the "missing" issues put in storage and sent out, in bulk, when the situation clears. The main reason why I took a subscription is to not loose any issues anymore.

With the subscription itself being put on "suspended", I am now no longer able to even access the digital versions through the app, without paying a much higher price for each issue individually.

Alfred Vink14/04/2020 18:47:54
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I prefer to receive the 'missing' issues as well, rather late than never!!

Skipping a few printed issues would be a great disappointment !

Pls reconsider this policy

David Ashby - Moderator14/04/2020 19:12:02
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Joost & Alfred, you'll need to communicate your requirements direct rather than through me. Just use the email previously quoted please.

Fun Flyer14/04/2020 20:42:54
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David, while I accept that none of this is your fault, your defence of the situation in a previous post does put ypu somewhat in the firing line.
I consider the approach of the publisher to be totally unacceptable. I have been a very long time reader of RCM&E and a subscriber for many years. As a suscriber outside the UK, just, I have come to accept late deliveries as the norm.
However our postal service is still operating as normal, and its just a little hard to accept the decision to just stop posting the hard copies. RCM&E however late is always welcome.
If the hard copies of the magazine stop then I see no reason to renew my subscription,.

Glenn Ryan14/04/2020 22:03:38
77 forum posts
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Folks I think if we all email through our dislike of their decision to stop sending out the magazine they may just overturn their decision. I know I will be emailing through shortly requesting them to continue on sending my magazines. I'd prefer it to be potentially late than potentially not at all.

Joost Roeleveld15/04/2020 06:15:52
15 forum posts

Might be useful to also know which email address actually works.

I have been mailing to all the addresses I received emails from the publisher in the past, but none of my mails have been answered in the past several weeks.

David Ashby - Moderator15/04/2020 11:11:02
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Help@rcme.secureorder.co.uk is the one to use.

Just a reminder folks that the digital archive is only available via this website, not pocket mags.

 

 

Edited By David Ashby - Moderator on 15/04/2020 11:11:16

Joost Roeleveld15/04/2020 14:38:33
15 forum posts

Update for all, after spending an afternoon on hold, I managed to get the following info:

1) All issues will still be delivered later this year. (Anyone else calling, please ask the same question to get this confirmed)

2) The subscription number I can see on my account is for my PRINT subscription. For the digital subscription there is a different number. (With that one it now works to read the issues on my phone and tablet). Why it used to work with the PRINT subscription is something the lady on the phone could not answer.

The phone number is:

UK: 0344 243 9023 International: +44 1604 828 748

Opening times are shortened (9 AM - 5PM)

Guvnor15/04/2020 16:08:40
133 forum posts
Posted by Fun Flyer on 14/04/2020 20:42:54:

David, while I accept that none of this is your fault, your defence of the situation in a previous post does put ypu somewhat in the firing line.
I consider the approach of the publisher to be totally unacceptable. I have been a very long time reader of RCM&E and a subscriber for many years. As a suscriber outside the UK, just, I have come to accept late deliveries as the norm.
However our postal service is still operating as normal, and its just a little hard to accept the decision to just stop posting the hard copies. RCM&E however late is always welcome.
If the hard copies of the magazine stop then I see no reason to renew my subscription,.

It may have escaped your notice 'Fun Flyer' but there are slightly more important things to worry about at the moment than magazines covering toy aeroplanes... I'm sure the publishers are doing what they can. YOUR postal service might be working but many around the world aren't. There's huge disruption in the UK. Threatening to walk away from your subscription at a time like this speaks volumes...

A Davidson16/04/2020 00:22:24
11 forum posts

It all sounds goodish news if you can get an email from anyone regarding renewals. I renewed nearly 3 weeks ago by phone and thought no problem. They would confirm with email... didn’t arrive. Gave a week to allow for current situation then phoned again. Went through the process of checking email address. Ok promised to send email....never arrived. The long and short of it is that I have now been promised emails and return phone calls but no one has upheld their promise. The only information I am given seems to be different on each occasion. Getting really hacked off (moderated for decency) Can it be so difficult?, or is it becoming personal. Remember, just because I’m paranoid doesn’t mean they’re not out to get me! Phone call number 9 today apologised and promised to email straight away... didn’t arrive 🤯

A Davidson16/04/2020 08:51:58
11 forum posts

Well an update from me to say that the lack of customer communication has apparently been resolved. Yipee and thanks to whoever managed it. It came through at 01:00 this morning 😁

Alfred Vink16/04/2020 10:47:44
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David,

thanks for your efforts, but 2 remarks:

- I know the correct email is help@rcme.secureorder.co.uk, the problem is they’re not responding.

- I hope your comment about the digital archive ONLY being available on this site is incorrect. My digital subscription has always been available on the RCM&E iPad app. This app is the preferred way to digitally read it for me as this makes it available offline while on this site it is only available while online.

As stated earlier, these are trivial matters In the grand scheme of things, however due to the lockdown we now have plenty of time to occupy ourselves with this great hobby.

Glenn Ryan16/04/2020 22:39:18
77 forum posts
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Alfred, you're not the only one. I've sent a couple of emails but no response as yet. And I get that they may be on shut down or whatever but surely someone is monitoring and doing emails.

Bruce Miller 217/04/2020 03:49:34
21 forum posts
Posted by Alfred Vink on 16/04/2020 10:47:44:- I hope your comment about the digital archive ONLY being available on this site is incorrect. My digital subscription has always been available on the RCM&E iPad app. This app is the preferred way to digitally read it for me as this makes it available offline while on this site it is only available while online.

Alfred, thanks for your recommendation re the APP. I have tried - but given up on - the website magazine reader other than persisting with it to read very old editions. I'm having login problems with the APP due to my years-old auto-renewing 'order number' getting an INVALID response. ('help' claims to be on the way...)

The pocketmag sign-up blurb states that when you install the app and first sign in the CURRENT magazine is loaded, plus all those you subscribe to AFTER then, as they're released.

Thus new users will NOT have access to previous (archive) editions via the APP before their first sign-in. Those like Alfred who have always used the APP will have all their subscribed editions will be available. Lucky you!

Maurice Dyer17/04/2020 09:27:29
103 forum posts

Been reading since 1975, hopefully will continue to. Don't like the thought of no Mag to hold and we read.😤

Maurice

Cuban817/04/2020 10:11:06
3035 forum posts
1 photos

Some interesting points of view from the print media when reading their forecasts about how things will be changing, particularly in terms of falling advertising revenue, a younger target audience and the challenge of the flood of free on-line content.  Google search 'Future of magazine industry'. If you like your hard copy, are of a certain age group,  then perhaps things might not be going to your liking.

 

 

Edited By Cuban8 on 17/04/2020 10:21:55

Maurice Dyer17/04/2020 15:44:01
103 forum posts
Posted by David Ashby - Moderator on 31/03/2020 11:57:52:

Morning all. A reply from Kevin (Editor):

The answer is yes, RCM&E will continue to be published, unless printers are told to shut down. But then they were deemed essential during wartime, so fingers crossed they will remain so this time too. Even if that did happen there is now the option to carry on digitally, so unless things get really dire then we should be able to carry on, management willing.

The May issue has just gone to print and work has just started on the June issue. However, steps have already been taken to try to insulate MyTime Media from the worst effects of the crisis and in RCM&E’s case this means a change in pagination to 100 pages and one pull-out plan from June onwards. Publication frequency has also reverted back to 12 issues, so there will no longer be a Special issue later this year.

Kevin.

Kevin,

Does that mean permanently 12 issues, even when things are 'normal' ??

Maurice

Edited By David Ashby - Moderator on 31/03/2020 11:58:11

Trevor18/04/2020 16:07:08
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482 forum posts
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Is the distribution of the uk copies also disrupted? I ask because I would have expected to receive the May edition by now and haven’t.

cheers,

Trevor

A Davidson18/04/2020 23:20:55
11 forum posts

I also have not received the May issue and reading my confirmation email find that my renewal, although phoned through with payment on the 6th April, apparently only makes me eligible for June’s issue. I think the system is somewhat corrupt at the moment.
Still let’s be glad that the print is going ahead.
Al

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