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Will we continue to get the magazine (RCM&E)?

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Tomas Dunker02/07/2020 17:10:08
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What I miss in the digital version are the plans, so I hope that the May and June numbers will eventually come to Sweden as well.
Alfred Vink02/07/2020 17:44:59
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15 forum posts
Posted by Tomas Dunker on 02/07/2020 17:10:08:
What I miss in the digital version are the plans, so I hope that the May and June numbers will eventually come to Sweden as well.

Yes, that's why I'm asking.

Alfred Vink03/07/2020 09:23:27
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This is the reply I got:

We are happy to say that overseas posting has been resumed with the lastest July issue and so will currently be on its way to you now. Please do allow a few weeks for it to get to you, as although it has been resumed it is a little slower than it was before.
Any issues that you've missed during this pause have been added onto the end of your current subscription term so that you receive everything that you've paid for.

But we are waiting for clarification that you will either receive the missing issues (which may be difficult as the print runs were reduced) or you have the same amount of issues added to the end of your subscription. From the wording of the above, I think they intend to simply add extra issues to the end of your subscription...

Edited By Alfred Vink on 03/07/2020 09:32:58

Tomas Dunker07/07/2020 18:00:31
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HURRAY!
Today arrived the July issue of RCM&E to me here in Sweden.
Jon Harper13/07/2020 22:42:40
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Giddy-up, my paper copy of the July RCM&E arrived in Canada Today. Such great quality magazine, and I Always have a look at the pull out plans. Digital is great, but I really missed the paper.        Jon.

 

Edited By Jon Harper on 13/07/2020 22:43:22

Stephen Belshaw16/07/2020 18:15:13
113 forum posts
27 photos

Well I've still not received my copy in Hungary. Pretty disappointing really, I signed up for print + digital in December 2019 and I've only seen two copies of the magazine so far.

mrwood13/08/2020 08:22:34
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6 forum posts

I have been waiting months for the print issues from my print/digital subscription that were suspended during COVID. An email from the publisher stated I "would be getting everything I paid for." At the time I found that reassuring.

After reading this thread, and seeing the dismay and frustration at the lack of communication I have experienced being echoed so exactly here, I feel foolish for believing them.

I read through this topic and created a list. Subscribers who found this obscure corner of the forum and reported trouble getting overseas issues mailed were:

Glenn Ryan, Max Z, Joost Roeleveld, Alfred Vink, Fun Flyer, A Davidson, Maurice Dyer, Ernie, Steve Ralph, Robert chamberlain, Piet Timmermans, Pete B - Moderator,Tim A, Thomas Dunker, Kc.

I add myself to this list.

I thought that resubscribing to print/digital a couple of months ago would be a good idea. I emailed asking when the issues I've paid for will be delivered but get no response.

 

 

 

 

Edited By David Ashby - Moderator on 13/08/2020 09:16:49

David Ashby - Moderator13/08/2020 09:18:39
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Posted by mrwood on 13/08/2020 08:22:34:

I have been waiting months for the print issues from my print/digital subscription that were suspended during COVID. An email from the publisher stated I "would be getting everything I paid for." At the time I found that reassuring.

After reading this thread, and seeing the dismay and frustration at the lack of communication I have experienced being echoed so exactly here, I feel foolish for believing them.

I read through this topic and created a list. Subscribers who found this obscure corner of the forum and reported trouble getting overseas issues mailed were:

Glenn Ryan, Max Z, Joost Roeleveld, Alfred Vink, Fun Flyer, A Davidson, Maurice Dyer, Ernie, Steve Ralph, Robert chamberlain, Piet Timmermans, Pete B - Moderator,Tim A, Thomas Dunker, Kc.

I add myself to this list.

I thought that resubscribing to print/digital a couple of months ago would be a good idea. I emailed asking when the issues I've paid for will be delivered but get no response.

Edited By David Ashby - Moderator on 13/08/2020 09:16:49

 

 

Ok, well I've removed your threats Mr Wood, no need for that here but, of course, you must do what you think right in the circumstances.

For now I'll ask our subscriptions manager to get straight onto your case, see what the situation is and PM you.

 

 

 

Edited By David Ashby - Moderator on 13/08/2020 09:19:21

Ernie13/08/2020 09:43:58
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2542 forum posts
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Hi All,

Of course its annoying not to get our regular issues of RCM&E, but things are difficult, Give them a bit of slack. What we certainly dont need are USA style legal threats. Hey my plane crashed.....Sue Hobbyking. Hey my engine stopped.......Sue OS

ernie

Alfred Vink13/08/2020 09:59:25
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15 forum posts

Pls, although I was disappointed and up to this day still don’t understand the reasoning behind the decision, there are more pressing issues in the world of today.

kc13/08/2020 13:52:52
6706 forum posts
173 photos

Please note I am not an overseas subscriber, so i should not be on that list!

However I did make a comment with a practical suggestion. My suggestion was that as many people throw out magazines after reading them it would be worth asking if any UK reader has these now several months old magazines they don't want and offering a swop of some kind or money.. So an advert on the forum saying WANTED RCME May & June ( or whatever) would likely get a response.

Beth Ashby Moderator13/08/2020 15:40:20
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Hi all,

To help clear up the confusion I wanted to lay out the situation for you.

For a while, our distributors weren't able to get our magazines overseas, this meant that subscribers anywhere other than the UK missed May and June. We have extended all of these subscribers current terms by 2 so that they receive everything they paid for.

We also opened up the digital archives so that the May and June issues could still be read (and all other years). This is only available through this website - not pocketmags - (ensuring that you have your current subscriber number saved into your profile) click on magazines at the top of the page and then RCM&E. This has been automatically turned on for all overseas subscribers.

Posting resumed with the July issue, although I am finding it's taking longer than normal to reach you and it hasn't been uncommon for it to take 3-4 weeks to reach US/Australia. 

MrWood - I have PMed you separately to look into your subscription.

If anyone has any other queries in regard to this, please email me beth.ashby@mytimemedia.com and I will reply as soon as I can.

Beth

Edited By Beth Ashby Moderator on 13/08/2020 15:41:57

Lorenz Mueller13/08/2020 17:36:20
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71 forum posts
18 photos

As I live in Switzerland I also had the break in the delivery of the printed magazine. But I decided to take what's offered, i.e. the subscription extension, and just order the two missing issues from mags.uk. Worked perfectly, my collection of plans is complete, and I'm happy I'm getting printed RCME's again.

Lorenz

Soeren Schmidt15/08/2020 15:46:41
5 forum posts

I haven't recieved any magazines since the Corona-crisis broke out. I would .like to recieve outstanding issues en block as soon as the situation is back to normal. Furthermore I have not recieved renewal request for my sibscription either. I would like to continue my subscription, so I wonder when / if The renewall will be sent me.

Edited By Soeren Schmidt on 15/08/2020 15:46:59

Minze Zwerver16/09/2020 08:54:51
7 forum posts
15 photos
Posted by Beth Ashby Moderator on 13/08/2020 15:40:20:

Hi all,

To help clear up the confusion I wanted to lay out the situation for you.

For a while, our distributors weren't able to get our magazines overseas, this meant that subscribers anywhere other than the UK missed May and June. We have extended all of these subscribers current terms by 2 so that they receive everything they paid for.

We also opened up the digital archives so that the May and June issues could still be read (and all other years). This is only available through this website - not pocketmags - (ensuring that you have your current subscriber number saved into your profile) click on magazines at the top of the page and then RCM&E. This has been automatically turned on for all overseas subscribers.

Posting resumed with the July issue, although I am finding it's taking longer than normal to reach you and it hasn't been uncommon for it to take 3-4 weeks to reach US/Australia.

MrWood - I have PMed you separately to look into your subscription.

If anyone has any other queries in regard to this, please email me beth.ashby@mytimemedia.com and I will reply as soon as I can.

Beth

Edited By Beth Ashby Moderator on 13/08/2020 15:41:57

I find it highly annoying to have to find this on the forum. This should have been emailed to people outside the UK. I was waiting for the backlog of issues to arrive at my doorstep at some point. Time to start emailing again.

(I've never had a response on any email send their way)

Glenn Ryan30/09/2020 23:07:20
77 forum posts
1 photos

Hello All,

I urge any international subscribers to check your account. My subscription normally expires in October and sure enough the other day I received an email from Mytimemedia stating that my subscription was coming to an end. I then logged in to here to and one page says my subscription will expire in October as normal yet another page says it is to expire in December.

I'm not sure which page to believe so I have emailed Beth Ashby from Mytimemedia to look in to it. Hopefully the company (Not Beth haha) don't stuff this one up too.

Beth Ashby Moderator01/10/2020 08:42:47
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Moderator
281 forum posts
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126 articles
Posted by Minze Zwerver on 16/09/2020 08:54:51:
Posted by Beth Ashby Moderator on 13/08/2020 15:40:20:

Hi all,

To help clear up the confusion I wanted to lay out the situation for you.

For a while, our distributors weren't able to get our magazines overseas, this meant that subscribers anywhere other than the UK missed May and June. We have extended all of these subscribers current terms by 2 so that they receive everything they paid for.

We also opened up the digital archives so that the May and June issues could still be read (and all other years). This is only available through this website - not pocketmags - (ensuring that you have your current subscriber number saved into your profile) click on magazines at the top of the page and then RCM&E. This has been automatically turned on for all overseas subscribers.

Posting resumed with the July issue, although I am finding it's taking longer than normal to reach you and it hasn't been uncommon for it to take 3-4 weeks to reach US/Australia.

MrWood - I have PMed you separately to look into your subscription.

If anyone has any other queries in regard to this, please email me beth.ashby@mytimemedia.com and I will reply as soon as I can.

Beth

Edited By Beth Ashby Moderator on 13/08/2020 15:41:57

I find it highly annoying to have to find this on the forum. This should have been emailed to people outside the UK. I was waiting for the backlog of issues to arrive at my doorstep at some point. Time to start emailing again.

(I've never had a response on any email send their way)

Hi Minze,

An email went out to you when the posting was paused to let everyone know. I'm sorry that you didn't receive it, it does occasionally go straight into junk boxes. Please email me directly, that way, you'll definitely get a reply. beth.ashby@mytimemedia.com

Glenn, I've just seen your email - I'm on it!

Beth

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