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October 2020 issue chat

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David Ashby - Moderator23/09/2020 13:42:39
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Folks, just to let you know that we're aware of the problem with the digital archive issue (Oct 20) and we'll get it fixed very soon.

leccyflyer23/09/2020 19:24:57
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Is it me or did the October issue come out a week early? I wasn't expecting it when it hit the mat the other day.

David Ashby - Moderator24/09/2020 09:22:33
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Don't think so Leccy, although Covid has played havoc with this year's publishing dates. The Special Issue was due to go to the printers about this time.

leccyflyer24/09/2020 18:26:35
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It was a pleasant surprise David, since it normally arrives round about pay day.

Geoff S24/09/2020 23:57:42
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Another good issue with interesting articles. I think the editor and contributors are surviving very well and I'll certainly continue my subscription.

I've been involved with computers for most of my life one way and another and I quite enjoy on-line content but there's something about a glossy paper magazine I wouldn't want to lose. We still subscribe to a daily newspaper as well. Perhaps it's because we're old

Geoff

Eric Friend 125/09/2020 12:48:47
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Totally agree with all your comments Geoff.

Excellent issue with a very 'interesting' picture of Simon 'Putin' Cocker on page 87. I think that a picture of me with my Cularis in a similar pose submitted for publication, would be instantly rejected!

Simon unfortunately had a picture of me published standing sideways looking at Simon Warran-Smith's glider at Buckminster a couple years ago, which clearly showed how my waistline has expanded over the years. He could have been kinder to me and PhotoShopped it back to more reasonable proportions!

cheekysmiley

Best wishes to all

Eric

Gordon Whitehead 125/09/2020 14:16:29
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Hi David, the problem isn't only restricted to the Oct 20 digital archive issue. I cannot get any of the previous digital archive issues to load either.

Kind regards

Gordon

David Ashby - Moderator25/09/2020 15:28:04
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They all seem to be working fine for me Gordon. Anyone else?

Steve Balaam25/09/2020 16:28:02
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I don't know if it's just my PC but the magazine has never displayed correctly for me in Google Chrome. A page will initially load correctly for half a second then cuts the bottom third of the page off. I have to use the new Edge browser to display the magazine properly at 100% scale.

Capt Kremen25/09/2020 19:09:53
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Anything before January 2016 will not display (the covers are temptingly shown though ! ).

Gordon Whitehead 125/09/2020 19:39:22
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I use a Chromebook all the time with no problems normally. What I get when attempting to load the Oct and earlier issues is this 2-line message:

An Error Has Occurred

I'm sorry but we can't process your request at this time (bad referrer)

The pre-Jan 2016 issues stopped being viewable when the system viewer changed to the present somewhat less convenient presentation.

Gordon

Gordon Whitehead 125/09/2020 19:52:36
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P.S. Model Airplane News uses the same online viewer, or at least one that works the same way. The MAN viewer is working normally and loads fine - I've just checked it out.

Gordon

John Lee25/09/2020 20:07:20
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All OK on my iMac with the Safari browser back to January 2016. Prior to that it requires Adobe Flash, which is now outdated.

Gordon Whitehead 129/09/2020 11:56:41
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Hi David

Ref your original post, did your team sort out the problem with the digital issues? Why I ask is that I am still blocked from viewing the digital issues via my Chromebook, though I can view them on my android phone, android tablet, and a W10 laptop, all using the Google Chrome browser. Therefore clearly my subscription is active.

I googled "bad referrer" to see what it meant. Apparently a referrer in the context of the internet is "the URL from which a user agent was referred to another URL", and there were links suggesting that bad referrers are generally spam. Since I'm trying to access the digital archive from your digital issues page URL, it appears that my attempts to connect from that URL via my Chromebook are being treated as spam and rejected as such.

Can your developers throw any light on whether my Chromebook access problem could be linked to the problem you alluded to in your first post?

Kind regards

Gordon

PS. I have no problem accessing archived magazines on the Pocketmags website using the Chromebook.

PPS, I know nothing about how any of these systems work.

Edited By Gordon Whitehead 1 on 29/09/2020 11:59:02

Sparks29/09/2020 13:03:29
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Hi David,

Also unable to view any of the digital issues. Running windows 10 and Google browser.

I get the following -

An Error Has Occurred

I'm sorry but we can't process your request at this time (bad referrer).

regards, Sparks

David Ashby - Moderator29/09/2020 19:31:39
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Gordon/Sparks, I've asked our tech people to have a look at this and return to me ASAP.

David Ashby - Moderator29/09/2020 19:38:57
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One thing they did mention in passing....

 

One way the ‘bad referrer’ error can happen is if you are browsing using a proxy server or elevated security settings. This means that the link you clicked to get from our website to the magazine archive gets obscured and the archive website therefore is unable to see the information that demonstrates that you are a legitimate subscriber.

I suspect that you have a security setting on your browser that is blocking referrer information. there is some information here, although it is not particularly easy to understand:

**LINK**

If you have recently updated your browser or changed security settings/installed security software that may be the root cause.



So, still being looked into, but, apparently, there’s an option within the browser settings to protect the firewall which needs to be unticked to allow people to view the archive.

 

Edited By David Ashby - Moderator on 29/09/2020 19:39:59

Chris Bott - Moderator12/10/2020 17:50:17
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I've managed to cure the bad referrer issue in chrome, both on my PC and my Android phone.

What I don't know, is what the security implications are of doing so.

This worked for me. Copy and paste this URL into chrome:-

chrome://flags/#reduced-referrer-granularity

Then disable the setting that you find highlighted. Restart chrome so that the change takes effect.

UPDATE

This version appears to work in Microsoft Edge:
edge://flags/#reduced-referrer-granularity 

Edited By Chris Bott - Moderator on 12/10/2020 17:58:13

EarlyBird12/10/2020 18:42:52
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Chris that worked in edge. Oddly I have never had a problem before.

Steve Balaam12/10/2020 18:43:18
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Thanks, Chris you're a star I've been working on this problem all day with no success. Worked for me

My suspicion is this occurred after some recent Win10 Updates.

As part of my diagnosis, I loaded Opera browser which worked with no changes made.

Steve B

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