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Praise for a change.

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David Thomas 120/10/2020 12:07:36
17 forum posts

Received a plane from Hobbyking. Small part was damaged. I contacted them and they sent me a pack of parts with no questions asked. Nice to get good service. I do tend to use the EU warehouse (while I can) as the postage is sometimes cheaper and quicker.

David H20/10/2020 12:23:48
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29 forum posts
21 photos

Likewise with a Volantex Pioneer 2400, except long spar diameter to big and elevator control rod too short. No quibbles, HobbyKing sent replacement parts. First class 5* customer service thumbs up

Doc Marten20/10/2020 12:50:16
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1018 forum posts
19 photos

I don't use them anymore but I must say that when I was their customer service is very good.

Chris Jones 720/10/2020 15:16:17
282 forum posts

Stuart Warne has recently returned to HK. I think he was a huge driving force behind customer service certainly with the durafly brand. Hopefully this won’t be the last of these sort of praise we see for HobbyKing

Richard Acland20/10/2020 18:36:10
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148 forum posts
70 photos

I was a big customer of Hobbyking when they first started. A very good website and good stock and selection. Now their website is awful always returning to page one when you are looking for something. Their stock levels are now abysmal so I now shop elsewhere.

Jason-I20/10/2020 20:13:44
336 forum posts
44 photos

HobbyKing customer service has been excellent in the last few years. Just as good as the first class service you get from MotionRC and all the brilliant UK suppliers (SMC, The Balsa Cabin, RCWorld, Wheelspin Models, SLEC etc, etc)

Unfortunately the same can no longer be said about Horizon Hobby. Their service used to be great, but is now the worst I have ever had the displeasure of experiencing. Instead of trying to resolve an issue, I was shocked to receive a barrage of abuse and insults from Horizon employees over email and on social media! This is not an isolated issue either, as I have witnessed other Horizon customers being attacked and insulted on social media. I will never buy anything from Horizon ever again.

SIMON CRAGG21/10/2020 04:34:15
634 forum posts
5 photos

Another vote of confidence in HK (EU).

Recently had the EDF unit fail in my 18 month old Flycat, which had only flown six times.

HK replaced it, plus a $50 good will credit.

Outstanding customer service, who get all my orders.

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