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David Ashby - Moderator03/08/2009 17:08:31
10954 forum posts
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615 articles

Hi All,

Quite frequently lately postings have gone up with forum members complaining about the treatment they have received from various dealers. Now obviously forums have a role to play in this area and no one is trying to exclude complaints. But it is in everyone's interest that such posts are moderate, sensible and fair. So points to adhere to please:

1. Do not make the forum your first port of call for a complaint about a company. This is simply not fair on the outfit concerned. All companies, no matter how good they are generally, drop the odd clangler - remember, to err is human (too forgive divine!). If you are dissatisfied then your first port of call should always be the company themselves.

2. Please give companies a reasonable opportunity to respond to your issues. Remember, small company owners want a week off in the summer like the rest of us, so especially at this time of year allow them time to respond.

3. Only if you have been through this process and in your view the company has unreasonably refused to accept your complaint, extend an apology or some form of redress or offered some arrangement to put matters right, should you be thinking about alerting other modellers to the issues you have experienced.

4. If you do post please confine yourself entirely to the facts. Do not speculate on the company's motives or any other issue. Simply present the facts based on your experience. Try to be fair and objective in presenting those facts. Do not be selective telling only one side of the story - for example if the company has offered some redress but which you consider to be inadequete then include that information. If you choose to "go into the public domain" on this sort of issue to have a duty to tell the whole truth!

5. It goes without saying, no personal or insulting comments.

6. If you're in any doubt whatsoever then you must contact a moderator beforehand. Don't try your luck to see if the post sticks, we will suspend any forum user who clearly hasn't read the above guidelines and wants to use this forum to complain about an individual or business without attempting to resolve matters themselves. 

7. Do not reproduce emails, letters or other communications without permission from the sender.

8. You must have 25 existing forum posts to your credit before using this section (see update post below).

9. In all cases, the moderators decision is final and we will remove posts that we're uncomfortable with and without an explanation.

Edited By David Ashby - RCME on 07/08/2014 10:03:18

David Ashby - Moderator13/09/2013 14:56:32
10954 forum posts
1684 photos
615 articles

Another update........

We (your moderating team) have been very aware that this section of the forum attracts a number of first-time posters who's only desire is to use this forum (and others) to highlight their unhappiness. Such posters rarely use any other sections of the forum, they're not interested in being part of the community or helping others and they disappear having aired their grievances - vaild or not. It's not unknown for the complainant to be another trader too, someone seeking to make mischief.

Accordingly we've decided to instigate a '25 posts qualification' policy applicable to this 'R/C Retailer' forum board only.

In other words, you must NOT post in this section unless you've 25 posts to your credit. It's not a perfect solution but should go some way to ensuring that regular users aren't misled.

Thanks, David.




Edited By David Ashby - RCME on 13/09/2013 15:04:10

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