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The thread for your subscriber questions and queries **please do not start a new thread**

It's faster to contact subscriptions direct but leave a post here if you're having problems....

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Shaun Walsh04/07/2018 11:28:11
61 forum posts

Hi BEB

I presume CoC means Code of Conduct?

Had a good look around but cannot find an obvious link to it.

Perhaps you could help me there?

Regards

Shaun

Biggles' Elder Brother - Moderator04/07/2018 11:44:41
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15728 forum posts
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Hi,

Here Shaun. It is also included below the posting box on every thread just above the "Add Posting" button.

If you wish to discuss this with me you are welome to do so via a PM,

BEB

BackinBlack04/07/2018 11:45:57
61 forum posts
1 photos
It's at the bottom of the page, next to Terms & Conditions, above "Add posting" button
Biggles' Elder Brother - Moderator04/07/2018 11:48:47
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Moderator
15728 forum posts
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Hehe - beat you to it - just! smile But thanks anyway.

BEB

Shaun Walsh04/07/2018 11:53:45
61 forum posts

Got it, many thanks, I must get these glasses changed

Had a quick look through and it doesn't seem to say anything about posting emails verbatim, I presume it's at the moderators discretion but it would be good if it was made clear in the CoC or are my eyes deceiving me?

Regards

Shaun

Biggles' Elder Brother - Moderator04/07/2018 12:36:14
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Moderator
15728 forum posts
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Hi Shaun, I have PM'ed you.

BEB

malcolm woodcock 107/07/2018 17:05:46
386 forum posts

Are reminders sent to renew subscription when they come due. If my subscriptions still current, I've not received latest copy.

supertigrefan13/07/2018 16:24:29
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302 forum posts
7 photos

Hi Beth,

I haven't received my July print copy of RCM&E, I can view the July and August digital copy but no printed copy has arrived.

Thanks

Pete B - Moderator15/07/2018 10:41:17
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Moderator
7444 forum posts
708 photos

Hi STF,

I think Beth may be off for the weekend - these questions always seem to come up Friday evenings!smile

The SubsFAQ page has the answer:

Q: I have not received an issue of my magazine, what should I do?
A: UK Magazine copies should be delivered around the on sale date. Overseas deliveries may take up to two weeks from the on sale date. If your issue hasn’t arrived after this time please contact us using the details above, quoting your full address and the issue that you have missed.

Pete

Beth Ashby Moderator18/07/2018 13:51:25
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Moderator
241 forum posts
53 photos
112 articles

Hi supertigrefan & Malcolm,

I'm sorry you haven't received your print copies yet. If you haven't already contacted the subs dept as Pete suggested, email me your postcodes, I'll speak with them and find out where they are.

beth.ashby@mytimemedia.com

Beth

supertigrefan18/07/2018 17:01:59
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302 forum posts
7 photos

Thanks Beth,

I have spoken to the subscriptions team and they have explained why.

Thanks for the response

STF

Trevor Crook06/08/2018 12:21:15
701 forum posts
53 photos

Hi. I tried to renew my subscription by phone this morning. I wanted to take advantage of the LiPo care package offer on P.35 of the September issue and gave the lady on the phone the quote reference from the magazine page. She was unable to get it to work and suggested I tried renewing online.

I entered the secure subscription address given on the magazine page, which includes the promotion quote reference. I got through to the subscription part of the website, but there is no mention of the offer.

Can anyone give me guidance, please?

Beth Ashby Moderator06/08/2018 17:12:55
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Moderator
241 forum posts
53 photos
112 articles

Hi Trevor,

I'm sorry the lady you spoke to couldn't help you over the phone. You can subscribe online through this link HERE which will take you to the ordering page for the care package.

I'll also speak with the subscriptions department to make sure that they've got everything the need to fulfil this offer.

Beth

Trevor Crook06/08/2018 22:30:39
701 forum posts
53 photos

Thanks Beth, just seen your reply, will try the link tomorrow.

Trevor Crook07/08/2018 07:36:22
701 forum posts
53 photos

That seemed to work a treat thanks Beth. I may have had a senior moment last time! Now looking forward to the next 13 issues.

malcolm woodcock 107/08/2018 15:43:40
386 forum posts

I've just purchased the September issue from my local newsagent as I've not received my renewed subscription copy. Subscription was confirmed as renewed on the 23rd August. When I took out a subscription last year I had to wait for a 'replacement' copy as the first issue was not received, so that's 2 years in a row. Convince me why I should bother with a subscription.

malcolm woodcock 107/08/2018 15:51:38
386 forum posts

Apologies, renewal confirmation of subscription should have read 23rd July not August.

Bruce Rawlings10/08/2018 08:30:31
5 forum posts

I have forgotten the procedure of how to access the latest RCME digital copy on my PC - all is ok on ipad.

Can someone advise please.

BackinBlack10/08/2018 08:50:28
61 forum posts
1 photos

Go to Pocketmags website. You'll probably need to register your account. Account details can be found in email confirmation of subscription or under My Account section on your iPad. You can also download the Pocketmags App to your PC.

Ian

malcolm woodcock 130/08/2018 16:09:43
386 forum posts

I've just received my October copy of your magazine after renewing my subscription in July but not getting the September issue, had to buy it in the newsagents, but have not received any free gift. Having gone through this posting, I believe it's normal to get the free gift offer on renewal, this appears not to have happened. Good luck on trying to get subscribers to get their friends interested.

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