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The thread for your subscriber questions and queries **please do not start a new thread**

It's faster to contact subscriptions direct but leave a post here if you're having problems....

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David Ashby - Moderator22/09/2019 06:40:44
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Posted by Chris Stevenson on 21/09/2019 08:37:51:

Please can someone explain why I am required to purchase the autumn special out today for £4.99 when I have a recurring subscription for 13 issues per year. Will there be another Autumn 2019 mag as well as the “Special”?

thanks, Chris

Subscribers receive the Special Issue as they've always done. It should arrive with UK subscribers this coming week.

David.

David Ashby - Moderator22/09/2019 06:42:46
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Posted by Ken Ball 1 on 22/09/2019 01:51:41:

Question- why can I look at the 2019 autumn special in the archive but my subscription wants me to “buy” it for 4.99 US dollars? I thought that was part of my subscription, it was last year I believe.

thank you for a great magazine

Ken B.

It is this year too Ken. The print issues (that I assume you're referring to) will start arriving with subscribers this week. As always, overseas copies take a little longer.

Shaun Walsh23/09/2019 17:10:29
307 forum posts
49 photos

Hi David

As Ken refers to the "Archive" I think he may be talking about an electronic subscription.

Shaun

Ken Ball 127/10/2019 01:14:02
25 forum posts

Need some help please.

i am a subscriber, and love looking at the archived RCM&E. I up graded?? To apples iOS 13.1.3 and when I try to view a magazine I get a black screen with a block that says get adobe flash?

ideas

thanks in advance

Ken B

Denis Watkins27/10/2019 07:54:18
4334 forum posts
104 photos
Posted by Ken Ball 1 on 27/10/2019 01:14:02:

Need some help please.

i am a subscriber, and love looking at the archived RCM&E. I up graded?? To apples iOS 13.1.3 and when I try to view a magazine I get a black screen with a block that says get adobe flash?

ideas

thanks in advance

Ken B

It is free Ken

Download from Adobe, Adobe Flash Player

Ken Ball 127/10/2019 12:03:16
25 forum posts

I understand that adobe flash is free, however Apple products like the iPad that I use will not use adobe flash due to the security concerns in the programming in adobe. I do somewhat regret the upgrade of the software to the latest system. Is anyone else experiencing this issue?

Ken Ball

BackinBlack27/10/2019 15:33:13
120 forum posts
1 photos

I don't use Apple/Mac devices, but Flash works OK on Windows. However, Adobe is withdrawing support for Flash as from the end of 2020, so websites that use Flash will have to use alternative systems to display graphic content. Many users have already moved away from Flash, whilst others are either oblivious or just waiting for doomsday.

Jeffrey Cottrell 218/03/2020 12:57:28
92 forum posts
14 photos

Hi Guys
Trying to take out a subscription to RCME, and want to pay via PayPal.
Went to the 'subscribe now' link at the top of the page, filled in all my details, print edition, 1 year sub etc.
Went to pay and the buttons for PayPal, as well as Visa and Mastercard do nothing.
Only one available was 'check out securely' which is not what I want
E-mailed helpline, still waiting for an answer back.
Phoned contact number, got an agent who said it was my browser. I know it's not, but tried another browser anyway, same result.
He then said I was trying on the wrong website. Given this was linked directly to ModelFlying forum, seems unlikely, but he said to try Mags-UK instead.
This is a site where you can buy individual issues, but NOT a subscription.
So, wasted a lot of time, talked to someone who obviously didn't know what he was talking about, and still not got my subscription.
Any thoughts?
Jeff

David Ashby - Moderator18/03/2020 14:58:27
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Hi Jeff, sorry you're having problems there.

I'll get the subscriptions manager to have a look at that and respond via email to you.

David.

Tim Flyer05/04/2020 10:16:48
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1272 forum posts
234 photos

I recently renewed my subscription after I found it had lapsed ...unfortunately I hadn’t seen any reminders . Given that this excellent website is free to users and is such a great source of information I don’t think it would be unfair if there was a little more promotion of subscription. Another hobby website I use have a special mark against forum members names who are also subscribers . This helps increase subscription in that people are encouraged to also pay something for the use . I know RCM &E relies on advertising for revenue but promoting subscription on the forum in this way might also help.

Tony Callan24/04/2020 23:44:52
7 forum posts

Hi

I've subscribed fora year and paid 24 days ago but haven't received an issue and my e mails haven't been answered.

Has anyone got a direct contact line, e mail or 'phone, so I can try and resolve first thing next week. I'm lost without my monthly fix!

Cheers, Tony

David Ashby - Moderator25/04/2020 08:36:11
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10988 forum posts
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Here you go Tony.

Julian Murch25/04/2020 10:14:25
62 forum posts
4 photos

I have just tried to renew my subscription on line her but there was no option to pay by card - just by standing order.

Understandably the phone lines are only currently open Monday to Friday but does anyone know if it is possible to pay by card. Thanks

Jeffrey Cottrell 225/04/2020 10:20:48
92 forum posts
14 photos

Hi Julian

Click on Subscribe at the top of this page. Gives you 4 options

Select opt 4 - Credit/debit card/PayPal

That's your one

Jeff

Capt Kremen30/04/2020 11:06:35
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352 forum posts
144 photos

Due to the 'current situation' took out a digital subscription.

Can you print out specific pages/articles? Have attempted but my eyes struggle with microscopic font size that results! Copy and paste doesn't work. (Using Windows 10).

Also, tried accessing the 'Vulcan Special' from a few years back and it (and other earlier issues I tried too), do not appear.

Paul C.15/05/2020 20:40:48
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644 forum posts
159 photos

Just had email to say my June rcm&e is available on pocketmags but when I check it's model engineer . Something is amiss , have not downloaded it as I don't want it.

charlie holdford15/05/2020 20:43:06
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68 forum posts
208 photos

Same here Paul

Eric Van Norman16/05/2020 02:53:40
7 forum posts

Email had correct articles, but the Model Engineer cover which is what I see at the website. I expect things will get straightened out next week.

Karl West16/05/2020 11:20:37
20 forum posts
8 photos

I too have the Model Engineer magazine when I log into my PocketMags library. I also see it in the email advising me of the new RCME issue. Now I am not averse to a bit of Model Engineering and it may be a nice "diversion" ( I too have not downloaded it to my library) but I hope this does get sorted next week, as I want the magazine I subscribe to!

Pete B - Moderator16/05/2020 12:57:53
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Re the Model Engineer issue, see herethumbs up

Pete

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