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The thread for your subscriber questions and queries **please do not start a new thread**

It's faster to contact subscriptions direct but leave a post here if you're having problems....

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Piers Bowlan05/12/2020 05:52:02
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Posted by malcolm woodcock 1 on 03/12/2020 12:50:50:

Still not received this months copy, this happens too often. If I go into town and it's in the newsagents, can you give me a good reason to bother with a subscription?

Yes, it's cheaper!

As for A Davidson's post; '...many good RC mags have fallen by the wayside', it is probably attitudes like this that have been partly responsible.

If your subscription is a few days late, remember, it is Christmas and there is a global pandemic raging (incase you have forgotten). Try to keep calm and carry on.

If we have lost an edition, so be it, lets hope that a normal service will be resumed when able.

GrumpyGnome05/12/2020 07:20:12
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Personally, I have no problem 'losing' an issue - I fully understand the unprecedented times must be presenting severe challenges, and I would prefer this to the magazine folding.

I do think we should be told in advance, either by email or on this forum. Maybe we were told and I forgot.......

GG

Tosh McCaber05/12/2020 10:59:02
237 forum posts
28 photos

Quite agree Grumpy- from one Grump to another, - it must be a big problem collating articles in this environment. I'm generally pretty satisfied with the content, in the circumstances!

kc05/12/2020 12:00:04
6955 forum posts
175 photos

If you see the Subscribe Now section at top right of this page there is a line that states

" RCM&E currently publishes 12 issues a year but reserves the right to change the number of issues in an annual term. " ( it's also written on page 39 of the latest RCME )

But if there is no separate January issue then it's interesting to see what the 12th issue next year will be called! ( Spring/Summer/ Autumn/Christmas? ) Or will that wording be changed to state 11 issues after January 1st?

At the moment the free gift to subscribers is a Twister Ninja 250 worth £64.99 when you subscribe before 15th Jan 21. Looks like a 2 year subscription offer.

ken anderson.06/12/2020 10:24:01
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I've been a subscriber for a lot of years now. Took out next years subscription as usual...they took the payment off twice and then refunded one of them...…………..But I haven't received my December mag that I've paid for previous?...seems when Mrs A had a look on line as well as cancelling the double payment, they have cancelled my 2020 subscription also..as you do...come on...phone enquiry Monday.

ken anderson...ne..1..where's me mag dept.

ken anderson.07/12/2020 16:05:47
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8864 forum posts
820 photos

well as an addition to my post above...Mrs A phoned up the subs number and spoke to someone who she believes was in a foreign call center?She told them I hadn't received my dec mag?they replied there was a problem getting the December issue out on sale also? ...my wife explained that the mag was on sale in the local WH Smiths shops!...ah,she was then put on hold...2-3 mins later,sorry all copies have gone,none left,on hold again for 2-3 mins,what we'll do is send you an extra copy with your January mag!!!!

normally i'm pretty optimistic about stuff...now i'm not in this case?

ken anderson...ne...1..no mag dept.

malcolm woodcock 107/12/2020 16:50:08
423 forum posts

If there's no chance of getting the Dec mag why can't they tell us. They could use a online communication to let us know, they could call it 'modelflying' or something. Before anybody tells me about the trouble people are having, I know, I'm not exempt. The last person I talked to was on the checkout at my local supermarket. If the shops can get the magazines why can't the subscribers?

kc07/12/2020 17:07:53
6955 forum posts
175 photos

Ken and also Malcolm - there seems to be no problem in buying the latest issue which came last week ( December / January ) if you just want one. If you look here it has them for sale. Some confusion with the call centre seem likely.

( any political party that wants to be elected should have " No Foreign Call Centres " in their manifesto! Nobody is going to disagree with that! )

Jeffrey Cottrell 207/12/2020 17:16:40
233 forum posts
40 photos

Hi Guys

Malcolm

My December issue arrived on Saturday. Maybe it might be pressure on your local postal service, rather than the fault of the magazine.

One puzzle.

It says the February issue is due out on 8th January. That's only a month away, so still on schedule.

Meanwhile, quick question.

I started my subscription earlier this year, April 2020 was my first issue. In theory this means I do not have to renew until March of next year.

However I do like the idea of a free helicopter, as offered in the latest issue.

So, if I renew now, will my subscription start immediately, or when my old subscription runs out?

Your thoughts

Jeff

ken anderson.07/12/2020 17:39:33
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8864 forum posts
820 photos

Hello KC,yes I know its available in the newsagents, as a subscriber I normally get the mag approx. 1 week before it hits the shops. I know that everything is upside down due to CV and take that into consideration, but when we checked on line to my subs details they(whoever they are) had taken next years payment off twice, then changed it correctly to once and also cancelled the rest of my 2020 subs also.ok mistakes happen

alas then the fun started when Mrs A phoned up to enquire and her call was taken by someone in a land far off? ….who initially said there was no Dec issue whatever...Mrs A pointed out it was on sale in the shops.....she was put on hold...and then told unfortunately they had no issues to send out at all...put on hold again...and then told that they would send our and extra copy of the mag in January!!.

so the plot is a curious one to say the least...and I fear for the health of the mag to be honest...and hope someone with a bit of clout sorts the behind the scenes bit out …

3 cheers again for David......young Ashers who has come to my rescue

ken anderson....ne...1..mag dept.

malcolm woodcock 107/12/2020 18:13:17
423 forum posts

KC it was on sale in my local newsagent on Friday. Last time this happened I ended up with 2 copies because the subscription copy came a few days after I bought one over the counter. As a pensioner I can't afford to buy the mag twice.

Jeffrey Cottrell 209/12/2020 13:02:33
233 forum posts
40 photos
Posted by Jeffrey Cottrell 2 on 07/12/2020 17:16:40:

Meanwhile, quick question.

I started my subscription earlier this year, April 2020 was my first issue. In theory this means I do not have to renew until March of next year.

However I do like the idea of a free helicopter, as offered in the latest issue.

So, if I renew now, will my subscription start immediately, or when my old subscription runs out?

Your thoughts

Jeff

Answered my own question. Quick call to subscriptions confirms that I qualify the free gift, but my new subscription will begin when the old one ends.

Win-win.

Meanwhile, the helicopter they are offering looks remarkably similar to the Eachine E129, which is a superb piece of kit, and great fun to fly.

Will know more when mine arrives.

Jeff

Tim A09/12/2020 16:13:39
242 forum posts
13 photos

Still waiting on my November issue never mind December/January. Emailed subscriptions well over a week ago heard nothing as yet. I know living on the other side of the world creates a problem in these Covid times but has it slowed the Internet as well? Not good enough. Thinking twice about renewing my sub. when it comes up for renewal early next year.

Tosh McCaber10/12/2020 17:38:27
237 forum posts
28 photos

Just noted above that May and June issues were not sent!? Thanks to Covid, or whatever- I didn't notice that! Were all May/June issues cancelled to everybody?

I haven't been notified that my sub would be extended (doesn't surprise me!)

kc10/12/2020 18:40:25
6955 forum posts
175 photos

May and June issues were published and copies are still on sale here. I think that only British subscribers had the copies mailed while overseas were not sent. Subscribers can see the digital copies and also download the free plans for those issues.

Guy Dangerfield10/12/2020 20:36:10
1 forum posts

Does any one know when or if Dec mag being delivered

Edited By Pete B - Moderator on 10/12/2020 21:16:36

GrumpyGnome11/12/2020 12:03:02
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690 forum posts
165 photos

Hi Guy

Not sure if you have seen this thread... RCM&E December 20 / Jan 21 Issue | Model Flying..

GG

Allen Barbee15/12/2020 20:59:02
5 forum posts

1. I'm a digital subscriber in the USA and receive my issues through POCKETMAGS. I can't access any Subscriber Content on the Modelflying site because I have not been provided with a subscription number.

2. My residence info cannot be changed when I look at the MY SUBSCRIPTIONS page. I am assuming that is because what is showing is for my old print version, since I can't add my digital subscription because I don't have the number.

Can you provide me with a Valid Number? I have already tried emailing the address you provide for subscription service.

GrumpyGnome16/12/2020 06:01:48
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690 forum posts
165 photos

Morning

My copy finally fell through my letterbox yesterday. Having already read it cover to cover in the electronic version, was still glad it arrived as it has the free Hawk plan.....

May well build that soon ....

GG

David Ashby - Moderator16/12/2020 10:03:48
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Posted by Allen Barbee on 15/12/2020 20:59:02:

1. I'm a digital subscriber in the USA and receive my issues through POCKETMAGS. I can't access any Subscriber Content on the Modelflying site because I have not been provided with a subscription number.

2. My residence info cannot be changed when I look at the MY SUBSCRIPTIONS page. I am assuming that is because what is showing is for my old print version, since I can't add my digital subscription because I don't have the number.

Can you provide me with a Valid Number? I have already tried emailing the address you provide for subscription service.

Hi Allen, I'm sorry but, unfortunatelty, subscribing indirect (ie. via pocketmags) doesn't bring subscriber content on this site. Perhaps something to consider when you renew?

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