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Won't supply to Scotland - Kings Lynn for a start, but who else?

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Tony Smith 717/01/2013 13:20:59
812 forum posts
28 photos

Hi,

I was just about to order from Kings Lynn, but when I went through the registration process they say that they won't supply to customers in Aberdeen (among other places). I've asked then to confirm, because the blurb says they won't supply to the Highlands, but then they list AB postcodes. (For the benefit of those down South, Aberdeen is not in the Highlands either geographically or administratively).

In fact refusing to supply to the Highlands is pretty naff as well but doesn't concern me personally.

No reply from Kings Lynn, so I guess I'm looking for a reputable mail orde place that supplies Blade helicopters, and supplies UK wide without that sort of nonsense. Any suggestions for known good places? None of the suppliers I've used before handle Blade, so I can't go by my own experience. I'd rather deal with an actual model outfit who'll have spares etc, than with a faceless Amazon or Ebay seller.

Tony S

Martin Harris17/01/2013 13:29:04
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9504 forum posts
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Have you tried contacting to ask if they will send it - perhaps at extra cost - if they have to make special arrangements?

Eck17/01/2013 13:35:51
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660 forum posts
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Why give a company which treats residents of Scotland's third city like second-class citizens a second chance?

SkippyUK17/01/2013 13:35:54
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287 forum posts
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Sorry but why should they have to make 'special' arrangements?

Parcelforce do not say Aberdeen is a 'special area'! - they deliver there for same rates as everywhere else according to their website.

Skippy

Gordon Bushell17/01/2013 13:38:04
99 forum posts
26 photos
Martin, I suspect that will be a no go if my experience is anything to go by.

Kings Lynn have a courier that doesn't deliver to the Isle of Wight either, despite most counting it as mainland UK, and wouldn't discuss using any other courier or royal mail.

Their loss.
Antiquated17/01/2013 13:46:02
91 forum posts
As Gordon just said, they don't supply to the Isle Of Wight either, so it isn't just Scotland. However, it only seems to be some Aberdeen postcodes. I assume that as they say they use APC Couriers, the restrictions come from them (although I couldn't find any listed on the APC site).

Edited By Antiquated on 17/01/2013 13:47:42

Tony Smith 717/01/2013 13:52:54
812 forum posts
28 photos
Posted by Eck on 17/01/2013 13:35:51:

Why give a company which treats residents of Scotland's third city like second-class citizens a second chance?

I asked, given the ambiguity of them saying "Highland" but then listing AB postcodes. I'll see if they reply, but from comments here I guess they're not interested. Interesting to see the post from "Antiquated" which seems to contradict their assertion that the limit is set by the carrier, but it's hard to beleive why else they'd refuse.

I've no special axe to grind with Kings Lynn except that they are widely recommended and none of the model specialists that I've dealt with before stock the Blade products.

As a matter of principle I won't pay extra for delivery, there's no need as there is no such extra cost to the supplier. A few Ebay sellers have specifed exclusions, in some cases when I've asked them they've been able to deliver at standard charges.

Tony S

Gordon Bushell17/01/2013 13:59:02
99 forum posts
26 photos
I did ask whether I could pay extra, as I couldn't find what I wanted elsewhere at the time. The answer was no.

I also asked if I could have the items delivered to a friend in Southampton, to collect later. That was refused too, as delivery wouldn't have matched my credit card address, and was potentially fraudulent.

I gave up at that point.
Tony Smith 717/01/2013 14:15:02
812 forum posts
28 photos
Posted by Antiquated on 17/01/2013 13:46:02:
As Gordon just said, they don't supply to the Isle Of Wight either, so it isn't just Scotland. However, it only seems to be some Aberdeen postcodes. I assume that as they say they use APC Couriers, the restrictions come from them (although I couldn't find any listed on the APC site).

Edited By Antiquated on 17/01/2013 13:47:42

apc scotland.jpg

Their only caveat seems to be that the before 12:00 services aren't available in some areas, and some other areas it becomes a two day service. Nothing two drastic about that, although I don't know what those boundaries are meant to represent.

WolstonFlyer17/01/2013 14:33:57
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2104 forum posts
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Tony

I think that Midland Helicopters will do mail order for you, they ship worldwide.

I use them quite a bit for my spare parts and the guys in the shop really know what they are doing.

They certainly sell Blade helicopters and spares.

**Link**

Edited By WolstonFlyer on 17/01/2013 14:37:36

Biggles' Elder Brother - Moderator17/01/2013 14:50:27
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I suspect the issue here is that outfits like KL are not using the courier's "standard service" as it would be offered to you and I as private individuals - so there is little point in citing the standard T&C's. Instead they are using some kind of "contracted business" rate. The non-delivery to certain areas in the north of Scotland is probably a clause within that contract - as part of a deal that lowers the overall cost.

So, assuming that I am correct, looking at it from KL's position we have the following choice;

  1. Pay the full rate and be able to deliver to customers anywhere in the UK. That will increase delivery costs for all their customers - and, while I don't know, but for the sake of argument lets say means that under this arrangement they could supply to an extra 5% of their customers.
  2. Take the "business package deal" and so get slightly lower delivery charges for 95% of their customers and accept that they will lose the business of the 5% that this deal excludes.

At the end of the day - that's a commercial decision for them to make. Is the advantage of the increased custom from the 95%, by being able to offer a competative delivery cost , worth the outright loss of 5% of customers. Right or wrong from a moral perspective, they obviously feel it is.

I don't feel they are treating people in those regions as "second class" - if they charged a "top up" or said you can only have your order delievered by a some cheaper, but much slower method, then yes I would agree that is treating those people as second class. But they are not doing that, they are just making a commercial decision to fore-go that business - and that is their right.

Don't get me wrong - I really do have sympathy with your problem - its rotten. I just don't think it helps to rile about "second class" treatment. Its business pure and simple. Remember they suffer from this too - don't you think they would like to sell to you? Of course they would. But not if its going to affect the competitiveness of 95% of their business!

If you want to have a rile against someone or something about this I can only suggest you have a go at whoever removed the Royal Mail's monopoly. because when the state ran it then it obviously had a social duty to provoide an equally good (or bad!) service to all citizens. Private companies are under no such obligation sadly and are driven entirely by costs and profit at the end of the day. And as another current thread points out most dealers are so close to extinction at the moment they can't afford to be anything other than commercially "hard-nosed".

BEB

PS I love Scotland and the Scots - really I do! Honest! But I'm also a realist.

Eck17/01/2013 14:58:47
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660 forum posts
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Hi BEB, I deal with HK's U.K. warehouse, which isn't too far from King's Lynn, and they can deliver goods North of the Tay at no extra cost, and in a reasonable time (two days is normal) - and they are a pretty hard-nosed business!

I just prefer not to deal with a company that treats us like foreigners - although we may be in a few years!

Tony Smith 717/01/2013 15:04:45
812 forum posts
28 photos

Cheers, I'll check them out.

Biggles' Elder Brother - Moderator17/01/2013 15:05:25
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Eck I sympathise as I say. Possibly HK are so big that they can cut better deals? Who knows.

The only point I'm making I suppose is I don't believe its personal! I don't think KL and others are sitting there saying "Oh well, we don't want to deal with them Scots lot do we"! About the worst you can say of them is they have sacrificed your business in the belief/hope that they can make more money without it!

BEB

Myron Beaumont17/01/2013 15:12:57
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BEB

As per usual ,a well explained scenario as to the problems of the business situation in the UK. Very informative and mind expanding .

Tony Smith 717/01/2013 15:15:34
812 forum posts
28 photos

Posted by Biggles' Elder Brother - Moderator on 17/01/2013 14:50:27:

At the end of the day - that's a commercial decision for them to make. Is the advantage of the increased custom from the 95%, by being able to offer a competative delivery cost , worth the outright loss of 5% of customers. Right or wrong from a moral perspective, they obviously feel it is.

I don't think it's as reasoned as that. If it were then the lower cost operations, like Giant Cod for example, would follow that policy. In fact it's completely random, so I think it's a "don't care" decision on their part, not "how much can we save by excluding most of Scotland".

Tony Smith 717/01/2013 15:17:31
812 forum posts
28 photos

Anyway, nobody's chipped in to report other dealers having similar policies, so I guess I just forget Kings Lynn and take my choice from everyone else. Especially if they can't even be bothered to respond to the question.

Edited By Biggles' Elder Brother - Moderator on 17/01/2013 20:32:43

FunnyFlyer17/01/2013 15:37:13
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269 forum posts
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BEB - with respect, your argument doesn't stack up.

KLM should simply say "It will cost you an extra £x to deliver." They should then take the parcel to parcel force or whoever. It's called customer service. They may have a special contract rate with their preferred supplier - but can always use another supplier for one off deliveries.

I was at a "Rain Forest Cafe" in the USA a while ago. A family's youngest child played up and didn't want to eat anything on the menu - he wanted a McDonalds. The waitress said it was not a problem and she personally went to McDs and got the child a happy meal. That is customer service.

Richard Wood17/01/2013 15:46:37
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1098 forum posts
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I live in Fife & had no problem with delivery from KL on the one
occasion last year when I used 'em.
So the extra 100 or so miles to Aberdeen is apparently a deal breaker.
Annoying as communication links to there are good enough.

Not responding to your question is just bad manners & is unfortunately
getting increasingly common these daysteeth

Have you tried Marionville Models in Edinburgh Tony?
They list Blade helicopters on their website.

Tony Smith 717/01/2013 16:08:04
812 forum posts
28 photos

Posted by Richard Wood on 17/01/2013 15:46:37:

Have you tried Marionville Models in Edinburgh Tony?

They list Blade helicopters on their website.

Cheers, I'll check them out. Notice that they use APC as well though .....

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