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Delivery problems!

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Paul Marsh19/02/2013 10:12:18
3944 forum posts
1180 photos

I bought a Sonic 64 from Hobbyking three weeks ago, and when it eventually was posted to work, was a friday after noon and no-one was here. Says attempted delivery, but no card or details was left. Checked the tracker, but there is no details on where it is, or how to retrieve.

Tried emailing them, but no answer. The first and last time I will be using this company

After all the hype, I get to buy from this company, everything which has gone wrong has gone wrong. Hopefully, I might get my money back, via paypal, But not counting on it...

scott cuppello19/02/2013 10:29:15
874 forum posts
82 photos

Ok Paul, sorry to see this but let's take a logical approach here.......Hobbyking did not try to deliver the plane....Parcelforce Parcelforce didn't post a card through the door......which is against there own policy I believe, however, you must surely have a tracking number so why not use that tracking number to a - Firstly check the delivery status on the Parcelforce website and failing that, b - Talk to your nearest Parcelforce depot and ask them to track it.......which is all CS can do except they are 9,000 miles and 8 hours difference away.

Tangental19/02/2013 10:30:02
123 forum posts
4 photos

Oh I say! You are being treated poorly. Was your order from the UK depot?

scott cuppello19/02/2013 10:32:44
874 forum posts
82 photos

No, that is from Hong Kong.

Devcon119/02/2013 10:40:00
1409 forum posts
493 photos

Hi Paul,

I received an item the other week, it was from Hong Kong via Parcelforce in the UK, I kept an eye on both both the HK tracking info (which I thought was excellent) and then kept monitoring the parcelforce site, I looked one morning and the status turned to "delivered", I shot home and sure enough there was my parcel ready and waiting.

I also ordered some items form the UK warehouse and they arrived before I even tried looking at any tracking info.

Hope your stuff turns up but I do agree it's a UK carriers problem and not HK.


Simon B19/02/2013 10:45:31
1936 forum posts
284 photos

Yep, got to agree with Scott here, as you're definitely blaming the wrong people

Martian19/02/2013 10:57:11
2452 forum posts
1138 photos

Do people feel it would be good to hear more positive experiences with their dealings with HobbyKing, I intend to order a plane from HK UK and will post my experience on here, I have in the past 6 mths bought several items from HK possibly Hong Kong depot (not sure) recieved in 3 weeks including a 18" inch which meant a large box and yes I had to pay duty which at the time was a surprise but after speaking to CS via chat understood the process much better. I have to say as a born again modeller it all feels so different no more LMS's near me but hey thats a sign of the times and online stores such as HK or Giant Shark are a lifeline without which modeling would slowly cease to excist

GrahamC19/02/2013 11:09:19
1240 forum posts
196 photos

I have very positive experiences of ordering from HobbyKing. Stuff from HK sometimes takes a week, sometimes three, but I suspect that often that is down to the amount of time that it takes for UK Customs to clear stuff.

I've also ordered larger items from the UK warehouse. I made a mistake and had a non matcing postcode. Sorted out with online customer services and delivered by Parcel force. It was a big EPP profile YAK, and my son is delighted with it, prop hanging it on the maiden. At about half the price of other brands it is fantastic value for money.

I also really like the fact that they use Parcelforce. If I miss a delivery I don't have to consider driving 30 miles to a depot in order to make sure that a parcel does not get returned to sender.

The delivery I missed was left at a local post office. 2 minutes in the car at my convenience and I had my parcel. [I know I should have walked!]

It sounds like Paul's beef is with Parcelforce, not Hobbyking.

Miketgd19/02/2013 11:15:57
69 forum posts
22 photos

I have had four deliveries from them in the last two months. No problems with any of them. Three were from the UK warehouse and one from Hong Kong. Hong Kong delivery was unexpected but item was out of stock in UK.

Biggles' Elder Brother - Moderator19/02/2013 12:09:31
15748 forum posts
1460 photos

Guys can we not turn this into a "HK did this" and "HK did that" thread? I think Scott is quite right - the issue here would seem to be with Parcelforce - not HK.

Paul - I suggest you get the tracking number and check out the status on the Parcelforce website. If that doesn't tell you how to get your parcel redelivered then contact their helpline by phone - you can usually arrange a new delivery time.


PS I am changing the title of this thread as I do not believe, based on the OP, it is a fair reflection of the actual situation.

Edited By Biggles' Elder Brother - Moderator on 19/02/2013 12:47:39

pete taylor19/02/2013 12:40:29
350 forum posts
164 photos

Just to add my two penneth worth; out of a total of 32 orders from HK using the Hong Kong, UK warehouses and self collection I've only had one minor hitch that was sorted out without the slightest quibbling by the following day.

I got more agro from the LHS circuit! Late, great Galaxy Models excepted.

Erfolg19/02/2013 12:43:37
11703 forum posts
1309 photos

As a HK customer I for one have placed many orders with them. I have never had an issue that was a HK issue.

I have however chased the postman down the street, having had a card through the door, to find it had never left the depot.

I have also had UK based parcel delivered, via courier services (my wife infinitely more) and rarely had an issue in more recent times.

Both HK and the various parcel delivery services are in my opinion very good at present. There is one straggler which is the PO and Parcel Force, yet even they seem to be getting to grips with their act.

Biggles' Elder Brother - Moderator19/02/2013 12:50:30
15748 forum posts
1460 photos


perhaps I have not made myself sufficiently clear. This thread is not about HK. HK are only one of many companies that use ParcelForce. The thread is about delivery in general and ParcelForce in particular.



Edited By Biggles' Elder Brother - Moderator on 19/02/2013 12:50:55

Martian19/02/2013 12:57:05
2452 forum posts
1138 photos

Sorry BEB I asked the question because there is so often unfair comments made about suppliers and would like to feel confident about using online services


Ben B19/02/2013 13:12:37
1423 forum posts
4 photos

I think this is traditional parcelfarce service. I caught one parcelforce driver sitting outside my flat in the van filling out the "sorry you were out" card which he promptly put through the door without ringing or knocking! I had to run out into the street after him to get my parcel.

I've also had good service from HK. The only issue was returning DOA stuff- I was told I had to return a charger whose backlight died the second time I used it. It was going to cost me £20 to return a £20 charger so I didn't bother.....

Erfolg19/02/2013 13:15:47
11703 forum posts
1309 photos

It would have helped BEB if the opening post, was not so heavily pointedly directed to one entity. Notice I have avoided mentioning HK!

Codename-John19/02/2013 16:54:16
1087 forum posts
18 photos


If you go into your HK account, under your name it says orders, then a number and then check in blue, click where it says check, and it takes you through to all your orders where at the end of each line there is a number, copy and paste that number into parcel forces track and trace page and you will find out exactly where your parcel is, it will also show you your uk tracking number for any enquiry`s

David Holland 219/02/2013 17:19:03
216 forum posts
25 photos


This is my first post to an RCM&E forum and I am starting badly by not exactly sticking to BEB's strictures but I have just received my first order from "those who shall not be named" after being discouraged by the negative comments that bounce about. I have been flying for donkey's years but have never tried EDF. I eventually succumbed to the lure of the Vampire (the DH one, that is) and placed an order with the UK depot last Tuesday. It arrived yesterday, complete and undamaged. No, I'm not related to Scott, just think that we should see both sided of any argument.

David Holland

Tangental19/02/2013 17:46:47
123 forum posts
4 photos

Christmas box for the postie Paul?

SkippyUK19/02/2013 17:53:49
287 forum posts
23 photos

Historically I've had a few problems with both parcel force and City-Link (the main ones I've used in North Devon) and have the impression that parcel force guys don't hang around waiting for an answer as the wife has said on a few occasions that she's got to the door to see the van pulling away whereas the City-Link guys seem to stay and wait a bit longer.

However, there's a sub post office 100yds up road and main sorting office is only 6 miles away but City Link depot is over 45 miles so if we do miss it I prefer it to be Parcel Force.

As we're a bit deserted and up a private driveway, I often put "Leave Parcel in porch" if delivery comments are available - works more often than not and delivery tracking says left as per instructions.

Living in the sticks we get a load of stuff from the internet so have a load of small and large deliveries but have to say, we don't often have problems that a quick call to the number on the card couldn't sort out but if there's no card!!!.


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