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Brilliant service from modelfixings.co.uk

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Spikey21/05/2013 10:12:36
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584 forum posts
17 photos

Just now received my first piddling little order from ModelFixings. All correct, all beautifully packed, and complete with a proper invoice/recipt.

I emailed them the order less than 19 hours ago! surprise

Dwain Dibley.21/05/2013 10:31:26
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1267 forum posts
1265 photos

I have to agree, and these boys don't care how big or small your order is, it's always the same spot on, top notch service.

D.D.

Martin Harris21/05/2013 10:54:14
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8741 forum posts
214 photos

100% success rate in getting the items ordered next day. A fine example of how to get a loyal customer base - they are my first choice for fixings....

Steve Hargreaves - Moderator21/05/2013 11:02:54
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Moderator
6716 forum posts
189 photos

Yep agreed......if I need bolts & screws Modelfixings is where I head......thumbs up

andy watson21/05/2013 11:50:25
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1942 forum posts
20 photos

My default supplier.................. although they seem to sell so many little bits and pieces I really really need that that cheap packet of screws I need always seems to cost more than I meant!

Adrian Smith 121/05/2013 12:08:29
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2171 forum posts
862 photos

Yes ModelFixings are a gem to deal with. All my nuts & bolts come from here plus glues too. I always get my replacement engine bearings from here......top notch! Keep up the good work folks as such good customer service is not always easy to find.

cymaz21/05/2013 12:37:24
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8590 forum posts
1163 photos

Been using M.F. for years.........wouldn't go anywhere else. Had a problem with a bad batch of cap haed screws.

MF replaced free of charge didn't want the old ones back. Checked out the next shipment for quality control. They are masters of customer care.........and you can tell I said thatteeth 2

Edited By cymaz on 21/05/2013 12:37:35

Percy Verance21/05/2013 16:00:29
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8109 forum posts
155 photos

A further vote for ModelFixings here, and have also been using them for years. yes I don't bother looking anywhere else, there's little point.

Pete B - Moderator21/05/2013 17:00:55
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Moderator
7572 forum posts
732 photos

What PV said.....thumbs up

Pete

Peter Miller21/05/2013 18:18:19
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10077 forum posts
1192 photos
10 articles

Have been using them for many years. Incredible service, superb range of goods.. can't be beaten

PeterB21/05/2013 18:39:02
34 forum posts
60 photos

What more can be said, they are the best.yes

Rob Lewis22/05/2013 22:43:05
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228 forum posts
58 photos

Am i the only one with a slight negative here then?

I admit i've never had any problems with anything i've ordered, always excellent service.

But a few months ago i emailed them enquiring if an item was available in a different size. Nothing, not a squat recieved back. About a week later i tried again. Still no response. Someone else got my business and modelfixings got a negative mark in my black book. Haven't been back since.

cymaz23/05/2013 06:42:19
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8590 forum posts
1163 photos

Phone them up, they won't bitefist

Rob Lewis23/05/2013 11:05:44
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228 forum posts
58 photos
Posted by cymaz on 23/05/2013 06:42:19:

Phone them up, they won't bitefist

Thats all well and good if i can get to a phone to ring them during office hours.

Most of my modelling time is late at night when only the internet is open..... But surely that shouldn't make a difference, if they advertise an email address on the website it should be answered.

That said, it won't stop me going back again if i can't get something elsewhere, they just won't be my first port of call.

cymaz23/05/2013 11:42:51
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8590 forum posts
1163 photos

Sorry Rob, I'm lucky to be home in the afternoon. Writing to them could be another idea.question

Rob Lewis23/05/2013 11:59:57
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228 forum posts
58 photos

A stamp costs more than most of their screws these days, lol.wink I don't need the bits anymore so no harm done. Hopefully it was just an oversight as usually you only hear good things about them.

Stevo25/05/2013 14:55:47
2699 forum posts
419 photos

Another vote for them. Thier hex headed servo screws are excellent - I use them for everything!!!

HOWEVER I have used the larger version (3mm) and the head strips instantly.

But I've purchased allsorts from them. Excellent service indeed.

John F25/01/2014 11:29:47
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1318 forum posts
51 photos
Anyone know if there's an issue with their website or have they gone under?

I placed and received an order two weeks ago but had no luck for the past two days getting on their website for another order.
Jim Carss25/01/2014 12:03:29
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2066 forum posts
80 photos

Just tried them,website gone ??

Stevo25/01/2014 12:15:42
2699 forum posts
419 photos

No...No...No.......

None of thier pages are working at all...I placed an order before Xmas and it took a while to come through though.

This really is a tragedy if they have gone under... Anyone recommend anywhere else???

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